Asset Protection & Customer Safety Advocate

Old Navy; Town of Monroe (NY); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) match

Employee stock purchase plan

Medical, dental, vision, life

Job summary

Old Navy in New York is seeking an Asset Protection Service Representative to deter theft, maintain store safety, and support a positive customer experience on the sales floor and at entrances.

You will help protect people, products, and brand experiences across our family of brands with attentiveness and professionalism, ensuring stores feel safe and welcoming for customers and staff.

Qualifications

• Strong observational skills in a fast-paced retail environment.
• Calm, professional, and customer-focused demeanor under pressure.
• Excellent interpersonal and communication skills with customers and team members.

Responsibilities

• Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment.
• Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety concerns.
• Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners.
• Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed.
• Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy.
• Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately.
• Share relevant safety and loss-related information with store teams to raise awareness and support prevention efforts.
• Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behavior and encouraging others to do the same.

Skills

Observational skills

Customer service

Communication

Safety protocols

Adaptability

Job description

Old Navy in New York is seeking an Asset Protection Service Representative to deter theft, maintain store safety, and support a positive customer experience on the sales floor and at entrances.

You will help protect people, products, and brand experiences across our family of brands with attentiveness and professionalism, ensuring stores feel safe and welcoming for customers and staff.