Asset Protection Associate - White Marsh Mall

JCPenney; Baltimore (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Loss Prevention Associate, where you'll play a crucial role in ensuring the safety and security of customers and merchandise. In this dynamic position, you will conduct surveillance, interview suspects, and maintain records to deter theft and fraud. The role emphasizes problem-solving and effective communication, ensuring a safe shopping environment for all. This established industry player values inclusivity and offers a competitive benefits package, including medical coverage and employee discounts. If you're ready to make a difference and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) with Company Match

Employee Discounts

Qualifications

• Must be 18 years or older with a high school diploma or GED.
• Knowledge of loss prevention policies and local legal requirements.

Responsibilities

• Conduct surveillance to detect theft and suspicious activity.
• Interview suspects and maintain records of incidents.
• Support safety programs and participate in court hearings.

Skills

Loss Prevention Knowledge

Problem Solving

Customer Service

Calm Under Pressure

Effective Communication

Education

High School Diploma or GED

Job description

Primary Responsibilities:

Supports Shrinkage and Safety Awareness programs: Aids Store Management to communicate current shrinkage and safety topics.

Conducting surveillance: Observes customer’s and contractor’s (CCTV/floor) activities to detect theft, fraud or suspicious activity, collects investigative intelligence related to ORC activity and fraud, takes direction from AP management to monitor team member activity as needed, reports infractions of company policy to AP and/or store management.

Detaining and Interviewing suspects: Conducts interviews in accordance with local laws and Company policy on customers and contractors suspected of theft, reports suspected fraud to AP management or Market Investigations as needed.

Maintaining records: Creates and manages records using approved Company methods, proper retention of evidence and disposition of recovered merchandise.

Participating in Court Hearings: Attends hearings, updates appropriated files and maintains relationships with local law enforcement.

Supports Safety programs: Identifies and addresses potential hazards to customers and associates, takes initiative to correct minor hazards, conducts incident investigations and completes associated reports.

Supports Internal investigations: Takes direction from AP management to collect evidence regarding internal investigations, acts as an interview witness as needed.

Perform responsibilities in accordance with company policies and procedures in order to drive sales and profit. Applicants must be 18 years of age or older and have a high school diploma or GED.

Core Competencies & Accomplishments:

• AP knowledge - Learn and stay up to date on Company policy and procedures relating to loss prevention and relevant local legal requirements.
• Balanced Temperament – Maintains composure and handles high-stress situations in a calm/effective manner. Handles difficult situations with discretion.
• Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency.

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourjcpbenefits.com.

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.