Asset Performance Manager (2 years FTC) in Bow

Energy Jobline ZR; Bow (NH); On-site; USD 74,000 - 101,000; Full time

Benefits offered by this job

Annual leave 28 days + BH

Subsidised health & fitness membership

Simply Health - dental/optical/private

Employee assistance programme

Buy/sell annual leave

Employer pension up to 10%

Job summary

Gateway Housing invites applications for a Senior Surveyor / Asset Performance Manager to lead the asset services function. You will oversee repairs, disrepair cases, damp and mould issues, and planned replacements, delivering safe, warm homes and complying with regulations.

You will lead a team, provide technical advice on complex service improvements, and engage stakeholders to ensure resident satisfaction and value for money in delivery of capital investment.

Qualifications

• BSc in Building Surveying or higher diploma level or equivalent
• Comprehensive understanding of UK housing and construction regulations
• Excellent verbal and written communication skills
• Ability to analyse and evaluate data for proactive repairs service delivery
• Ability to survey and inspect buildings and diagnose faults across trades
• Experience of leading a team or supervisory role

Responsibilities

• Take ownership of challenging repairs, disrepair cases, structural issues and major defects
• Lead response to Awaab's Law obligations and ensure quality, compliance and value for money
• Provide strategic asset management leadership and expert advice on service delivery improvements
• Participate in call-out arrangements for dangerous structures and safeguarding actions
• Deliver Awaab's Law case management as SME on legislation and changes
• Ensure delivery of planned investment programmes with strong customer engagement

Skills

BSc in Building Surveying

UK housing regulations

Verbal & written communication

Data analysis

Building surveys & inspections

Leadership experience

Education

BSc in Building Surveying

Job description

Job Description

We are seeking an experienced Senior Surveyor to play a key role in leading our asset services function, as our Asset Performance Manager. In this pivotal role, you will lead the team overseeing the investigation and resolution of non-routine repairs, disrepair claims, damp and mould issues, and planned replacements. You will bring a proactive, -focused mindset, always putting our customers first, and working collaboratively across departments to ensure we continue to provide homes that give stability, are safe and provide warmth to our customers.

Your accountabilities will include but not be limited to:

Take ownership of challenging repairs, disrepair cases, structural issues, and major defects.

You will lead our response to the delivery of our Awaab's Law obligations -delivering real results for our residents while balancing quality, compliance, and value for money

Lead on strategic asset management workstreams and provide technical and expert advice to Gateway Housing on complex or sensitive service delivery improvements and provide recommendation reports to senior management.

To participate in the call-out arrangements throughout the year to deal with dangerous structures and take direct action where appropriate to safeguard the public.

Lead the delivery of the Awaab's Law case management as subject matter expert on the legislation and emerging changes

Ensure effective delivery of the planned investment programmes, ensuring customer engagement and satisfaction with the end product

Experience and Skills

• BSc in Building Surveying / higher diploma level or suitable alternative professional qualification or commensurate experience (e.g., RICS or equivalent)
• Comprehensive understanding of UK housing and construction regulations.
• Excellent verbal and written communication skills
• Ability to analyse and accurately evaluate a broad range of data and information relating to delivery of a proactive repairs service
• Ability to carry out surveys and inspections of buildings and accurately diagnose faults and defects across a wide range of trades and disciplines
• Experience of leading a team or acting in a supervisory position.

Please refer to the attached job profile for more details.

Our benefits package includes

• Annual Leave: starting at 28 days, plus Bank Holidays
• Subsidised Health and Fitness Membership
• Simply Health - help towards the costs of dentist, optician, and private medical appointments
• Employee Assistance Programme - including free legal, financial and counselling advice
• Buy and sell annual leave
• Pension - up to 10% employer contribution.

Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London based housing association with over 3,000 homes in the heart of London's East End. We provide social rented homes, shared ownership, and sheltered housing. We develop new homes too and run our own in-house maintenance service, Gateway Homeworks. Our vision is that People will want to live in a Gateway home and People will want to work at Gateway.

CLOSING DATE: Friday 11 th September 2026

GATEWAY is an equal opportunities employer and welcomes applications from all sections of the community