Asset Management & Deployment Specialist - DPS

IO Datasphere, Inc.; Detroit (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

IO Datasphere, Inc. seeks an Asset Management & Deployment Specialist for Detroit Public Schools in Detroit, MI. The role covers the asset lifecycle from receipt to disposal, ensuring QA, SLAs, and superior service to stakeholders.

Responsibilities include coordinating deployments, onboarding/offboarding staff, maintaining warehouse organization, inventory records, and reporting. Must lift 50 lbs, drive, and reside in the Detroit area; relocation is not offered.

Qualifications

• 5+ years desktop/PC support experience with troubleshooting skills.
• Proven asset management experience in education or large enterprises.
• Proficient with Microsoft 365 apps (Word, Excel, Outlook, Teams, SharePoint).
• Familiar with ITSM and ITAM tools and database management.
• Ability to follow strict procedures and generate accurate reports.
• Associate degree in IT, business or related field.

Responsibilities

• Support asset lifecycle for technology devices from acquisition to disposal.
• Serve as first contact for technology purchase inquiries and onboarding/offboarding.
• Coordinate deployment of devices to district locations and schedule deliveries.
• Conduct onboarding/best-practice workshops for new device deployments.
• Maintain warehouse, bays, shelves and inventory records with accuracy.
• Address inquiries promptly and follow procedures to ensure consistency.
• Support physical inventory and technology audits with updated reports.
• Collaborate with teams on projects and resolve asset management incidents.

Skills

Asset management

IT deployment

Microsoft 365

Communication

Organizational skills

Physical stamina

Problem solving

Customer service

Education

Associate's degree in IT or related

Tools

ITSM tools

ITAM tools

SharePoint

Microsoft 365

Job description

Position Asset Management & Deployment Specialist

Client Name Detroit Public Schools (DPS)

Requisition 166470

Location Detroit, MI

Duration 1 year

Due Date 10/08/2026

C2C Possible No, W2 only

Interview Method Webcam or on-site

NOTE: Candidates must be located in Detroit or nearby. Relocation NOT allowed. Position is 100% on-site in Detroit, MI. Must be able to lift 50 lbs and have a valid driver's license & their own vehicle. We can accept H1b, H4, TN and other valid work visas for IT. However we cannot accept OPT or CPT visas at this time.

Description:

Our client is looking for an Asset Management & Deployment Specialist to provide coordination and support with all phases of the asset lifecycle of technology devices, from initial receipt to final disposal, while maintaining a well-organized warehouse environment. The candidate for this position should have a keen focus on maintaining high standards of procedural fidelity, ensuring quality assurance, fulfilling service level expectations, and delivering best-in-class service experiences to all stakeholders.

Tasks

• Support each phase of the asset lifecycle for technology devices within the district, from acquisition and deployment to maintenance and disposal, ensuring accuracy and efficiency.
• Act as the first line of contact for support with technology purchases placed by district stakeholders. This includes responding to customer inquiries regarding order status, assisting onboarding and offboard staff members, maintaining delivery schedules, and pick-up of old technology.
• Assist with coordination of technology deployment of devices to district locations; including scheduling timely delivery of devices to schools.
• Conduct new hire orientation and/or best practice workshops for employees upon device deployment to facilitate seamless adoption and utilization of new technology.
• Support warehouse upkeep and maintenance of warehouse/vault, including the staging and labeling of bays and shelves, to support organizational efficiency and accessibility.
• Provide best-in-class service experience by addressing concerns and inquiries timely and accurately.
• Strictly follow all relevant procedures and guidelines to maintain consistency and integrity in the deployment and management processes.
• Maintain accurate and up-to-date records of all devices, including incoming technology orders, confirming receipt of assets, managing partial orders with vendors, and updating district inventory.
• Troubleshoot and resolve order, warranty or delivery issues with colleagues, vendors and carriers.
• Assist with coordination and scheduling of physical inventory or technology audits, including providing up-to-date inventory data such as lost and stolen or damaged device reports or targeted inventory reporting.
• Manage stock inventory tightly to ensure items are readily available for deployment.
• Develop and update information resources such as internal knowledge articles and frequently asked questions for the Hub.
• Strictly follow all warehouse guidelines for safety as well as ensure assets are organized and stored securely daily.
• Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist with special projects, and resolve incidents related to asset management.
• Demonstrate professionalism, courtesy, and empathy through customer service while working with all stakeholders; exemplify and model the core values of the District in all interactions
• Other duties as assigned by Supervisor.

Knowledge, Skills and Abilities Required:

• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills to interact with various stakeholders.
• High attention to detail and commitment to quality.
• Ability to perform physical tasks such as lifting and moving up to 50 pounds without assistance.
• Must own reliable transportation and have valid driver's license.
• Self-motivated with the ability to work in a fast-moving environment.
• Ability to work well under pressure, meet deadlines and prioritize requests with professionalism and empathy.

Skills Required

• Proven experience in asset management and IT deployment, preferably in an educational or large enterprise setting.
• 5+ years - Experience in desktop/computer support experience demonstrating the ability to troubleshoot and perform routine maintenance on computers and peripheral equipment.
• Must demonstrate proficiency with Microsoft 365 products such as Word, Excel, Outlook, Teams, and SharePoint.
• Familiarity with ITSM and ITAM tools and database management.
• Ability to follow strict procedures and create reports reflecting accurate metrics.
• Associate's degree in Information Technology, Business Administration, or a related field
• Experience with Apple, HP, Lenovo, and Dell products.