Asset Lifecycle & Deployment Specialist

Digital Technology International; Detroit (MI); On-site; USD 55,000 - 85,000; Full time

Job summary

Digital Technology Solutions in Detroit, MI seeks an experienced Technical Support Analyst to coordinate asset lifecycle management, deployment, and support services for district technology devices. You will work across onboarding, deployment, inventory, and escalation of order or delivery issues, ensuring accuracy and high-quality service.

The role emphasizes procedural fidelity, KPI reporting, and collaboration with stakeholders to maintain stock and support efficient technology operations.

Qualifications

• Associate's degree in Information Technology, Business Administration, or a related field.
• Minimum of five years of desktop/computer support experience.
• Proficiency with Microsoft 365 products (Word, Excel, Outlook, Teams, SharePoint).
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Familiarity with ITSM and ITAM tools.

Responsibilities

• Support each phase of the asset lifecycle for technology devices from acquisition to disposal.
• Serve as first line of contact for technology purchases and order status inquiries.
• Coordinate technology deployments to district locations and schedule deliveries to schools.
• Conduct new hire orientation and best practice workshops for device deployment.
• Maintain warehouse upkeep, labeling, and accurate inventory records.
• Troubleshoot and resolve order, warranty, or delivery issues.
• Coordinate and schedule physical inventories and technology audits.
• Manage stock inventory to ensure ready deployment.
• Develop and update internal knowledge resources for the hub.
• Follow warehouse safety guidelines and ensure secure storage of assets.
• Collaborate with other teams to complete projects and resolve incidents.
• Demonstrate professionalism and empathetic customer service in all interactions.

Job description

Digital Technology Solutions in Detroit, MI seeks an experienced Technical Support Analyst to coordinate asset lifecycle management, deployment, and support services for district technology devices. You will work across onboarding, deployment, inventory, and escalation of order or delivery issues, ensuring accuracy and high-quality service.

The role emphasizes procedural fidelity, KPI reporting, and collaboration with stakeholders to maintain stock and support efficient technology operations.