Assessment Operations Manager

City of Madison Assessor's Office; Madison (WI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

City Assessor’s Office in Madison seeks an Assessment Operations Manager to lead the property appraisal and assessment program. You will plan, direct, and evaluate the appraisal staff and ensure comprehensive assessments across commercial, residential, and agricultural properties in line with state statutes and the Wisconsin Property Assessment Manual.

Strong leadership, organizational, and project-management skills are required, with a focus on data-driven decision-making and excellent customer

Qualifications

• Four years of experience applying commercial and residential property appraisal and assessment principles, plus relevant statutes and case law.
• Proficiency with computer software including Microsoft 365 and CAMA software; familiarity with supervisory principles and labor relations.

Responsibilities

• Develop, implement, and manage the City’s property appraisal and assessment program.
• Plan, direct, and evaluate work of property appraisal staff.
• Administer ongoing appraisal of all property types within the City in compliance with Wisconsin rules.
• Support data-driven decision-making and policy development.

Skills

Leadership

Supervisory experience

Staff mentoring

Customer service

Communication

Project management

Data-driven decisions

Education

Bachelor’s degree in Real Estate, Business Administration, Finance, or closely related field

Associate's degree in Real estate, Business Administration, Finance, or closely related field

Tools

Microsoft 365

CAMA software

Job description

We’re seeking a dynamic and strategic leader to join the City Assessor’s Office as the Assessment Operations Manager. This position plays a vital role in developing, implementing, and managing the City’s property appraisal and assessment program. This position is responsible for planning, directing, and evaluating the work of property appraisal staff and administering the ongoing appraisal of all commercial, residential, and agricultural property throughout the City in compliance with the Wisconsin Property Assessment Manual, applicable state statutes, and case law. Work is performed under the general supervision of the City Assessor, who reviews the work upon completion for conformance with strategic objectives and policy level determinations.

Skills needed for this position include:
Strong leadership and supervisory skills with experience training, mentoring, and supporting staff.
Experience in commercial and residential appraisal and assessment, with application of state statutes and case law.
Excellent organizational and project management skills with the ability to manage competing priorities and statutory deadlines.
Strong customer service and communication skills when working with the public, staff, and external agencies.
Strategic and analytical mindset with experience improving processes, developing policies, and supporting data-driven decision-making.

Work Hours: Flexible schedule supported between 6:00 AM and 6:00 PM Monday through Friday. Teleworking opportunities may become available after the initial probationary period is served.

Minimum Qualifications

Four (4) years' experience in applying the following: Commercial and residential property appraisal and assessment principles, practices and techniques and relevant state statutes and case law.
Computer software applicable to the duties of the position, including Microsoft 365 and CAMA software; AND
Familiarity with: Full range of supervisory principles and practices, which includes hiring, training, directing, evaluating, and disciplining, along with handling labor relations matters.

-OR-
Three (3) years of senior-level supervisory or management experience appraising commercial and residential property; AND
Bachelor’s degree or higher in Real Estate, Business Administration, Finance, or closely related field.

-OR-
Four (4) years of senior-level supervisory or management experience appraising commercial and residential property; AND
Associate's degree in real estate, Business Administration, Finance, or closely related field.

Other equivalent combinations of experience, training, and education that demonstrate possession of the knowledge, skills, and abilities required to perform the duties and responsibilities of this position will also be considered.

The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore, successful candidates will have demonstrated ability to effectively work with multicultural communities.

For a complete list of the Knowledge, Skills, and Abilities, please see the class specification.

Special Requirements:

Possession of a valid driver's license.
Certification by the State of Wisconsin as an Assessor 2 and Assessor 3 within six (6) months of employment Failure to obtain the required certifications during the first six months of employment may result in removal from the position, absent extenuating circumstances.
The employee may be expected to attend meetings and provide presentations outside the normal work schedule, including evenings and weekends.

Physical Requirements:

Ability to physically access various types of property throughout the city.
Ability to walk over uneven terrain, climb stairways, and otherwise access property.
Ability to stand or sit at a computer workstation and desk for long hours.
Ability to use standard office equipment, including computer, phone, copier, etc.