Assessment Officer

Hampshire County Council; United States; Hybrid; USD 60,000 - 82,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Occupational sick pay

Access to LGPS pension scheme

Employee Assistance Programme (Health/

Job summary

Hampshire County Council is seeking a Financial Assessment Officer within our supportive Financial Assessments and Benefits team. You will conduct financial assessments by telephone, online or in-person, tailoring your approach to clients’ needs and communicating complex calculations with care.

You will travel within the county, using homeworking and council hubs, to ensure individuals receive accurate assessments and guidance on welfare benefits, with a strong focus on empathy, numeracy and IT

Qualifications

• Excellent numeracy and attention to detail.
• Strong written and verbal communication skills.
• Empathy and diplomacy in sensitive conversations.
• Ability to work independently using IT tools.

Responsibilities

• Conduct financial assessments via telephone, online, or in-person visits.
• Calculate clients' contributions and explain complex calculations.
• Identify and support clients with welfare benefits claims.
• Travel across a wide geographic area with homeworking and hubs.
• Maintain professionalism when handling emotional client responses.

Skills

Verbal communication

Written communication

Empathy

Numeracy

IT literacy

Independent working

Driving license

Welfare benefits knowledge

Job description

Our supportive and inclusive Financial Assessments and Benefits team is committed to providing excellent support and customer service to our clients. Join our team as a Financial Assessment Officer and develop your career in a varied and rewarding financial work environment, while making a real difference to the lives of Hampshire residents.,

• Conduct financial assessments via telephone, online, or in-person visits, tailoring your communication style to meet the diverse needs of clients.
• Accurately calculate clients' contributions towards the cost of care services provided by Hampshire County Council and explain complex calculations with compassion, care, and diplomacy.
• Identify and support clients with potential welfare benefits claims.
• Remain calm and professional when faced with emotional responses during challenging conversations.
• Work flexibly across a wide geographical area, making best use of homeworking and council hubs., Supportive development opportunities to enhance your skills and knowledge, enabling you to support clients with any welfare benefits they may be entitled to claim.
• We offer a positive, safe, and supportive working environment.
• The chance to make a meaningful impact on clients' lives.
• Flexible working arrangements, including homeworking and council hubs.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• You will be required to travel to various locations within Hampshire, and it is essential that you have a current drivers' licence and access to a reliable vehicle on a regular basis.
• Excellent verbal and written communication skills.
• Strong empathy and the ability to handle emotional responses with care.
• Professionalism and diplomacy in all client interactions.
• First-class numeracy skills and attention to detail.
• Confidence in working independently and using IT skills to enhance your work efficiency.
• Previous experience of accurately dealing with complex financial information and awareness of personal finance products.
• A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.