Assessment Collection Assistant – Customer Accounts

Hattiesburgms; Hattiesburg (MS); On-site; USD 19,000 - 25,000; Full time

Job summary

City of Hattiesburg is seeking an Assessment Collection Assistant in the Water & Sewer Department to provide courteous service to residents, assist with billing, data entry, and reporting in a busy office.

The role emphasizes cash handling, payments, filing, over-the-counter and telephone support, and accurate maintenance of records with a focus on timely, professional customer interactions.

Qualifications

• Self-starter with positive attitude.
• Good communication in English, verbal and written.
• Basic arithmetic skills.
• Ability to organize, prioritize, and follow instructions.
• Maintain courteous and professional customer relations at all times.
• High School diploma or GED.
• Some computer experience in spreadsheet and word processing.
• Related job experience.

Responsibilities

• Interact with the public frequently.
• Receive customer payments and issue receipts.
• Balance and maintain a cash drawer.
• Assist customers over the counter or by phone.
• Prepare and file reports.
• Assist in various billing processes.
• Enter customer data into the computer system.
• Maintain calm professionalism with coworkers and customers.
• Perform other duties as directed.

Skills

Self-starter

Communication skills

Arithmetic

Organization

Customer relations

Spreadsheet experience

Word processing

Related job experience

Education

High School diploma or GED

Tools

Spreadsheet software

Word processing

Job description

Position: Assessment Collection Assistant
Department: Water & Sewer
Division: Water Customer Accounts

Rate of Pay: $16.00/hr.

Nature of Work: This is a customer service position that requires prompt and courteous service to all Hattiesburg residents in a busy and professional office environment. Office work is clerical in nature and involves the use of standard office equipment. The person in this position will assist our customers in all aspects related to billing issues, including billing preparations, maintaining current and correct records and reports, accurate data entry, filing and processing service requests.

Examples of Work:

• Work involves considerable contact with the public
• Receiving customer payments and issuing receipts
• Accurately maintaining and balancing a cash drawer
• Assisting customers over the counter or the telephone
• Preparing and filing respective reports
• Assists in the various billing processes
• Correctly enters customer information into our computer system
• Maintains calm professionalism at all times with co-workers and customers
• Performing other duties as directed/instructed.

Qualifications:

• Self-starter with positive attitude
• Good communication skills, both verbal & written, with the proper use of the English language
• Basic skills in arithmetic
• Ability to organize and prioritize accordingly and follow instructions/directions
• Maintain courteous and professional customer relations at all times
• High School diploma or G.E.D.
• Some computer experience in spreadsheet and word processing
• Related job experience

(Although the City pays for the bonding process, a successful candidate must complete the Public Official's Application and Indemnity Agreement before any offer of position can be extended.)