Assessment Collection Assistant – Customer Accounts

Hattiesburg Water Plant; Hattiesburg (MS); On-site; USD 21,000 - 23,000; Full time

Job summary

Hattiesburg Water Plant is seeking an Assessment Collection Assistant to support billing operations in a busy customer service office. You will assist customers with billing issues, prepare bills, maintain accurate records, and perform data entry and filing.

Knowledge of basic arithmetic and strong communication are essential. In this entry-level role, you will balance a cash drawer, issue receipts, and help with various billing processes while maintaining a courteous, professional demeanor with

Qualifications

• Self-starter with positive attitude.
• Good communication skills, both verbal & written, with the proper use of the English language.
• Basic skills in arithmetic.
• Ability to organize and prioritize accordingly and follow instructions/directions.
• Maintain courteous and professional customer relations at all times.
• High School diploma or G.E.D.
• Some computer experience in spreadsheet and word processing.
• Related job experience.

Responsibilities

• Answer customer questions and assist with billing issues in a busy office.
• Receive customer payments and issue receipts.
• Balance a cash drawer accurately.
• Assist customers over the counter or by telephone.
• Prepare and file reports and documentation.
• Contribute to various billing processes and data entry.
• Enter customer information into the computer system.
• Maintain calm professionalism with customers and coworkers.
• Perform other duties as assigned.

Skills

Self-starter

Communication

Arithmetic

Organization

Customer relations

Related job experience

Education

High School diploma or GED

Tools

Spreadsheet

Word processing

Job description

Position

Assessment Collection Assistant

Department

Water & Sewer

Division

Water Customer Accounts

Rate of Pay

$16.00/hr.

Nature Of Work

This is a customer service position that requires prompt and courteous service to all Hattiesburg residents in a busy and professional office environment. Office work is clerical in nature and involves the use of standard office equipment. The person in this position will assist our customers in all aspects related to billing issues, including billing preparations, maintaining current and correct records and reports, accurate data entry, filing and processing service requests.

Examples Of Work

• Work involves considerable contact with the public
• Receiving customer payments and issuing receipts
• Accurately maintaining and balancing a cash drawer
• Assisting customers over the counter or the telephone
• Preparing and filing respective reports
• Assists in the various billing processes
• Correctly enters customer information into our computer system
• Maintains calm professionalism at all times with co-workers and customers
• Performing other duties as directed/instructed.

Qualifications

• Self-starter with positive attitude
• Good communication skills, both verbal & written, with the proper use of the English language
• Basic skills in arithmetic
• Ability to organize and prioritize accordingly and follow instructions/directions
• Maintain courteous and professional customer relations at all times
• High School diploma or G.E.D.
• Some computer experience in spreadsheet and word processing
• Related job experience

(Although the City pays for the bonding process, a successful candidate must complete the Public Official’s Application and Indemnity Agreement before any offer of position can be extended.)