Aspiring Store Manager: Lead & Grow

truenorth Convenience Stores; Holland (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

True North stores in Michigan seek a Store Manager to lead overall store performance, staff, and profitability. You will recruit, train, schedule, coach, and develop the team to meet standards, drive customer service, and ensure safety and compliance.

The role requires managing labor, inventory, cash controls, and store operations, while serving as the primary liaison with the Zone Manager and delivering metrics-driven results.

Qualifications

• Ability to lead and manage store operations independently.
• Strong organizational, communication, and problem-solving skills.
• Ability to analyze performance data and make sound business decisions.
• Ability to follow and enforce company policies, procedures, and safety standards.
• Maintain proper uniform and professional appearance standards.
• Must be available to work a minimum of 45 hours per week and provide support 24 hours per day, 7 days per week by being on duty or on call.
• Must possess and maintain a valid driver’s license.
• Must have access to a reliable vehicle for banking and business purposes.
• Must meet the minimum age requirements for selling alcohol in the state in which the position is located (18 years of age in Ohio, Michigan, and Wisconsin, 21 years of age in Illinois)

Responsibilities

• Deliver exceptional customer service in accordance with company standards.
• Maintain store safety, cleanliness, and operational readiness.
• Lead, train, coach, and develop team members to meet performance expectations.
• Ensure compliance with company policies, procedures, safety standards, and legal requirements.
• Plan, assign, and manage staffing levels and schedules to meet business needs.
• Monitor and address team member performance, including recognition and corrective action.
• Maintain consistent communication with team members through daily directions and scheduled meetings.
• Respond to emergencies to ensure the safety and security of guests, team members, and assets.

Skills

Leadership

Customer service

Staff management

Budgeting

Scheduling

Education

High school diploma or equivalent

Job description

True North stores in Michigan seek a Store Manager to lead overall store performance, staff, and profitability. You will recruit, train, schedule, coach, and develop the team to meet standards, drive customer service, and ensure safety and compliance.

The role requires managing labor, inventory, cash controls, and store operations, while serving as the primary liaison with the Zone Manager and delivering metrics-driven results.