Service Technician - Large Ag

AHW LLC; Harvard (IL); On-site; USD 28,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Training

Job summary

AHW LLC is seeking an experienced technician to perform on-site diagnostics and repairs on agricultural and turf equipment. You will support customers, explain service concerns, document work orders, and participate in required training.

The role emphasizes safety, accuracy, and strong customer interaction, with opportunities to promote service programs and maintain vehicle inventory and tools.

Qualifications

• Three+ years of on-site service repair experience.
• Strong interpersonal and customer service skills.
• Ability to perform complex repairs using special tools per Technical Manual.
• Knowledge of mechanical, electrical, and hydraulic systems in agricultural/turf equipment.
• Experience with diagnostic tools and basic computer use.

Responsibilities

• Perform on-site diagnostics and repairs on agricultural/turf equipment and AMS products.
• Participate in required Service EDUCATE Training programs.
• Explain maintenance or repair concerns to customers and document on work orders.
• Promote dealer service programs to customers where appropriate.
• Maintain safe working environment and adhere to safety program.

Skills

Customer service

Complex repairs

Heavy lifting

Technical manuals

Education

High school diploma

Master service technician certification (preferred)

Tools

Service Advisor

Job description

Description

Independently performs complex on-site diagnostics, service repairs and maintenance work on customer agricultural and turf equipment. May require some direction or guidance from the Service Manager or Shop Foreman.

Responsibilities:

• Performs complex on-site diagnostics and repairs on agricultural and/or turf equipment and established Ag Management Solutions (AMS) products


• Participates in required Service EDUCATE Training programs


• Supports customer clinics


• Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order


• May promote and sell dealer service programs directly to customers


• May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle


• Maintains current knowledge of John Deere and competitive products


• Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment


• Follows all safety rules and regulations in performing work assignments


• Completes all reports and forms required in conjunction with work assignments


• Accounts for all time and material used in performing assigned duties


• Maintains a safe working environment and adheres to company safety program at all times


• Performs other duties as assigned

Requirements

Experience, Education, Skills and Knowledge:

• 3+ years of experience performing on-site service repairs


• Outstanding interpersonal and customer service skills


• Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures


• Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment


• Ability to use Service Advisor and basic computer functions


• Ability to operate vehicles and equipment used for diagnostic purposes


• Ability to lift at least 75 lbs. repeatedly


• Advanced or Master Service Technician certification preferred


• High School Diploma or equivalent experience required

Pay Range: $20.00 - $40.00 per hour. Eligible for Technician Performance program in addition to hourly rate.

Benefits: We offer a competitive wage and benefit package including health, dental, vision, life, disability, accident, and critical illness insurance along with paid time off, 401(k), cell phone allowance, safety item reimbursements, AHW branded clothing, and training.