ASL Field Installer & Training Specialist

CaptionCall, LLC; Cleveland (OH); On-site; USD 15,000 - 24,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Sorenson Communications, LLC seeks an Outreach Trainer to educate customers on Sorenson VRS and install/train on equipment. This role requires Fluent ASL, travel to customer homes/businesses, and strong communication skills in writing and ASL.

Travel will be 50–75% locally, with eligibility for mileage reimbursement. You'll work with Sales/Outreach and Marketing to promote VRS benefits and provide trainings and installations in the assigned area.

Qualifications

• Fluent in American Sign Language (ASL).
• Extensive experience installing Sorenson VRS equipment.
• Excellent written and ASL communication skills.

Responsibilities

• Communicate using ASL to educate customers on how to use their Video Relay Service device.
• Travel to customer homes and businesses performing VRS training, service calls and new installations of Sorenson equipment in their assigned area.
• Educate new and existing customers on how to use the features and benefits of SVRS services and products.
• The Outreach Trainer may participate in events with the Sales/Outreach and Marketing groups at educating institutions, customers and organizations as to the benefits of Sorenson VRS.
• Participate in seminar and training sessions with deaf constituents on using Sorenson services to communicate with hearing constituents.

Skills

ASL fluency

VRS equipment installation

Customer service

Driving/travel readiness

Tools

Networking hardware

Job description

Sorenson Communications, LLC seeks an Outreach Trainer to educate customers on Sorenson VRS and install/train on equipment. This role requires Fluent ASL, travel to customer homes/businesses, and strong communication skills in writing and ASL.

Travel will be 50–75% locally, with eligibility for mileage reimbursement. You'll work with Sales/Outreach and Marketing to promote VRS benefits and provide trainings and installations in the assigned area.