AskAdmin Support Analyst — Remote

State Compensation Insurance Fund; Sacramento (CA); Hybrid; USD 43,000 - 70,000; Full time

Job summary

State Compensation Insurance Fund in Sacramento is seeking an AskAdmin Representative for a 12-month limited term, full-time role. The position supports the organization by handling general Administration/HR inquiries and maintaining timely, accurate responses for clients.

Under supervision, you will join the AskAdmin team and deliver service that aligns with SLAs while helping improve efficiencies. This role offers telework options and a dynamic environment within California’s largest workers’

Responsibilities

• Respond timely and accurately to client inquiries and process requests, meeting established Service Level Agreements (SLAs)
• Research client issues and resolve problems by clarifying issues; researching answers; implementing solutions; escalating unresolved problems
• Write and maintain articles, internal reference documents, and email correspondence on various Administration /Human Resources related topics
• Participate in various projects to meet program goals
• Lead presentations to new State Fund employees
• Provide input on ways to increase efficiencies and effectively meet our client needs
• Additional responsibilities: Provide quality and conscientious client service
• Communicate professionally and effectively
• Manage competing demands and succeed in a time-sensitive environment
• Work independently and as part of a team
• Demonstrate a desire to succeed in a flexible, ever-changing environment
• Ensure strict confidentiality of all work and information, based on company policies and procedures
• Regular and predictable attendance
• If you are interested in becoming part of a workforce where talent, experience, and expertise are valued, State Fund encourages you to apply for this employment opportunity!
• You will find additional information about the job in the Duty Statement.

Job description

State Compensation Insurance Fund in Sacramento is seeking an AskAdmin Representative for a 12-month limited term, full-time role. The position supports the organization by handling general Administration/HR inquiries and maintaining timely, accurate responses for clients.

Under supervision, you will join the AskAdmin team and deliver service that aligns with SLAs while helping improve efficiencies. This role offers telework options and a dynamic environment within California’s largest workers’