AskAdmin Representative

State Compensation Insurance Fund; Sacramento (CA); Hybrid; USD 43,000 - 70,000; Full time

Job summary

State Compensation Insurance Fund in Sacramento is seeking an AskAdmin Representative for a 12-month limited term, full-time role. The position supports the organization by handling general Administration/HR inquiries and maintaining timely, accurate responses for clients.

Under supervision, you will join the AskAdmin team and deliver service that aligns with SLAs while helping improve efficiencies. This role offers telework options and a dynamic environment within California’s largest workers’

Responsibilities

• Respond timely and accurately to client inquiries and process requests, meeting established Service Level Agreements (SLAs)
• Research client issues and resolve problems by clarifying issues; researching answers; implementing solutions; escalating unresolved problems
• Write and maintain articles, internal reference documents, and email correspondence on various Administration /Human Resources related topics
• Participate in various projects to meet program goals
• Lead presentations to new State Fund employees
• Provide input on ways to increase efficiencies and effectively meet our client needs
• Additional responsibilities: Provide quality and conscientious client service
• Communicate professionally and effectively
• Manage competing demands and succeed in a time-sensitive environment
• Work independently and as part of a team
• Demonstrate a desire to succeed in a flexible, ever-changing environment
• Ensure strict confidentiality of all work and information, based on company policies and procedures
• Regular and predictable attendance
• If you are interested in becoming part of a workforce where talent, experience, and expertise are valued, State Fund encourages you to apply for this employment opportunity!
• You will find additional information about the job in the Duty Statement.

Job description

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #: JC-534309

Position #(s): 402-802-5157-XXX

Working Title: AskAdmin Representative

Classification: ANALYST I

• $3,861.00 - $4,839.00 A
• $4,181.00 - $5,233.00 B
• $5,014.00 - $6,276.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Sacramento County

Telework: Telework

Job Type: 12 Month Limited Term - Full Time

Department Information

State Fund is California’s largest provider of workers’ compensation insurance. Established in 1914 by the state legislature, we offer diverse and comprehensive products and services that provide a strong and stable option for employers and injured employees with fast, reliable claims service and medical and indemnity benefits.

Our culture centers on our purpose and values. We exist to provide fairly priced workers' compensation insurance, make workplaces safe, and restore injured workers. To fully represent California, we are committed to our employees by embracing and celebrating our diverse workforce and fostering inclusion to make the workplace a dynamic environment for all. We recognize and reward high performance, yet value a healthy work/life balance.

Job Description And Duties

This is a 24-month limited term position which may be extended, cancelled, or made permanent at any time.

Do you enjoy working in a fast-paced team environment? Is providing quality customer service important to you? If so, State Fund has the job for you!

State Fund is a company you can be proud to call your employer. As California’s largest provider of workers’ compensation insurance and a vital asset to California business, our culture centers on our purpose and values.

Under the general direction of OneAdmin Planning & Operations Manager (Supervisor I), this position offers a unique opportunity to be a member of our AskAdmin team. In this role, you will support the organization by providing responses to general questions related to a variety of Administration/Human Resources (HR) related topics. The goal of AskAdmin is to ensure that our clients receive timely and accurate information to make sound decisions.

Principal Duties/Responsibilities

• Respond timely and accurately to client inquiries and process requests, meeting established Service Level Agreements (SLAs)
• Research client issues and resolve problems by clarifying issues; researching answers; implementing solutions; escalating unresolved problems
• Write and maintain articles, internal reference documents, and email correspondence on various Administration /Human Resources related topics
• Participate in various projects to meet program goals
• Lead presentations to new State Fund employees
• Provide input on ways to increase efficiencies and effectively meet our client needs

Additional Responsibilities

• Provide quality and conscientious client service
• Communicate professionally and effectively
• Manage competing demands and succeed in a time-sensitive environment
• Work independently and as part of a team
• Demonstrate a desire to succeed in a flexible, ever-changing environment
• Ensure strict confidentiality of all work and information, based on company policies and procedures
• Regular and predictable attendance

If you are interested in becoming part of a workforce where talent, experience, and expertise are valued, State Fund encourages you to apply for this employment opportunity!

You will find additional information about the job in the Duty Statement.

Special Requirements

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable bargaining contract. The salary range(s) included on this job posting do not reflect the reduction in pay.

To be considered, you must provide a fully completed STD 678 application and resume. If a Statement of Qualifications (SOQ) is required for this posting, it must also be submitted as instructed in the “Required Application Package” section. Alternative documents submitted in lieu of required Application, Resume, or Statement of Qualifications will not be accepted. Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held.

If this posting requires an SOQ, Artificial intelligence (AI) tools such as ChatGPT, website searches, and third-party reviewers can be helpful in researching responses to the SOQ; however, by submitting your application for this position, you understand and acknowledge the SOQ you submit is your own work, in your own words, and accurately reflects your knowledge, skills, abilities, and experiences. Submitting a document that is not your own may be cause for disqualification from the hiring process.

Final Filing Date: 10/15/2026