Asistente de Recepción: Lidera Experiencia al Cliente

Pietro’s; Lodi (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Flexible schedule

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Pietro's is seeking an experienced Assistant Manager to ensure guests have a wonderful experience. You will lead by example, recruit and train staff, oversee food quality and guest service, and support service operations. Strong communication and customer service skills are essential.

The role emphasizes staff development, scheduling, and maintaining a welcoming restaurant environment to uphold our legacy of great dining experiences.

Qualifications

• 2+ years experience as Assistant Manager or similar role
• 5+ years of experience in customer service
• Strong leadership, motivational, and people skills

Responsibilities

• Manage and oversee restaurant operations
• Oversee a department; bar, hospitality, service, support services
• Deliver exceptional guest service
• Ensuring guest satisfaction
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staffDevelop hourly staff
• Hire new employees
• Terminate employees when necessary
• Training and evaluating staff performance
• Manage Labor
• Manage restaurant supplies
• Create and nurture a positive working environment

Skills

Customer service

Leadership

Staff management

Communication

Tools

Computer literacy

Job description

Pietro's is seeking an experienced Assistant Manager to ensure guests have a wonderful experience. You will lead by example, recruit and train staff, oversee food quality and guest service, and support service operations. Strong communication and customer service skills are essential.

The role emphasizes staff development, scheduling, and maintaining a welcoming restaurant environment to uphold our legacy of great dining experiences.