Asian VIP Marketing & Guest Relations Executive

Mohegan Sun; Mohegan (CT); On-site; USD 42,000 - 62,000; Full time

Job summary

Mohegan Sun is seeking a Guest Relations/Asian Markets Coordinator to grow and maintain player frequency among Asian casino customers and to promote events and comps. The role involves greeting guests, offering services, and sharing membership benefits.

The ideal candidate must be fluent in English and at least one Asian dialect (Chinese, Korean or Vietnamese), possess strong communication skills, and handle high-pressure guest interactions with professionalism.

Qualifications

• High School Diploma or equivalent required.
• Two years of experience in the service industry with extensive customer contact.
• Must be fluent in English and at least one dialect of Chinese, Korean or Vietnamese; understanding of Asian culture.

Responsibilities

• Attracts business from existing customers to increase trip frequency and invites patrons to events.
• Greets guests in pit and slot areas, provides comps and other services as required.
• Handles calls, reservations, complaints, and information gathering about new guests.

Skills

Customer service

Verbal communication

Multitasking

Negotiation

Group interaction

Education

High School Diploma or equivalent

Tools

VIP Lounge software

ACSC

SharePoint

FPR

LMS

Rainmaker

Salesforce

Group messaging systems

Job description

Mohegan Sun is seeking a Guest Relations/Asian Markets Coordinator to grow and maintain player frequency among Asian casino customers and to promote events and comps. The role involves greeting guests, offering services, and sharing membership benefits.

The ideal candidate must be fluent in English and at least one Asian dialect (Chinese, Korean or Vietnamese), possess strong communication skills, and handle high-pressure guest interactions with professionalism.