Asian Relationship Marketing Executive

Mohegan Sun, Inc.; Connecticut; On-site; USD 40,000 - 60,000; Full time

Job summary

A renowned casino and entertainment destination in Connecticut is seeking an Asian Relationship Marketing Executive. This role is crucial for increasing player engagement and developing new Asian clientele. The ideal candidate will have a background in customer service, be fluent in English and at least one Asian dialect, and demonstrate excellent communication skills. This position offers a dynamic work environment with opportunities to interact with diverse guests across the casino floor.

Qualifications

• Two years of experience in a customer service role.
• Fluency in English and at least one dialect of Chinese, Korean, or Vietnamese.
• Understanding of Asian culture.

Responsibilities

• Increase player frequency and develop new Asian casino customers.
• Promote Asian and casino events.
• Handle customer reservations and complaints.

Skills

Excellent written and verbal communications skills

Ability to multi-task

Negotiation and reasoning skills

Politeness and positive attitude

Education

High School Diploma or equivalent

Tools

VIP Lounge software

Salesforce

Job description

Asian Relationship Marketing Executive page is loaded## Asian Relationship Marketing Executivelocations: Uncasville, CTtime type: Full timeposted on: Posted Todayjob requisition id: R-09140**JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES****IF YOU ARE AN EXISTING TEAM MEMBER,** **PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE:****Position Summary:**This position is responsible for increasing and maintaining player frequency and the development of new Asian casino customers.**Primary Duties and Responsibilities****:** includes but not limited to:* Attracts business from existing customers to increase trip frequency and invites patrons to events* Identifies and greets guests in pit and slot areas providing complimentaries and other services, as required* Promotes Asian and casino events* Handles internal and external calls, customer reservations, customer complaints, etc.* Obtains information on new guests, issues Momentum cards and explains the benefits of membership* Remains visible on the casino floor* Offers and issues comps and event tickets to qualified customers* Maintains and respects the confidentiality of marketing programs, guest information and databases**Secondary Duties and Responsibilities:*** Performs telemarketing duties using the Telemarketing software* Assists with internal department translations, as needed**Minimum Education and Qualifications:*** High School Diploma or equivalent* Two years of experience in the service industry involving extensive contact with customers or the general public* Must be fluent in English and at least one dialect of Chinese, Korean or Vietnamese and have an understanding of the Asian culture**Competencies:** Incumbent will master the following competencies while in this position:* Excellent written and verbal communications skills* Ability to multi-task and adhere to deadlines* Ability to make sound judgment calls relating to comps* Ability to remain in control in stressful or high pressure situations* Excellent negotiation and reasoning skills* Ability to interact with large and small groups in a highly professional manner* Adaptable and open to new ideas and changes* Demonstrates consistent politeness and a positive attitude toward guests**Training Requirements:*** Knowledge of the VIP Lounge software, ACSC, SharePoint, FPR, LMS, Rainmaker, Salesforce and group messaging systems* Knowledge of department policies and procedures**Physical Demands and Work Environment:*** Must be able to work in a casino environment with smoke, loud noises and low lighting* Carries a communication device and responds to off-hours communications in order to provide 24/7 service* Must be able to work various shifts and flexible hours and holidaysThis is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.Work Shift:Regular.***Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.***