Asian VIP Casino Host & Guest Relations

Wind Creek; Chicago (IL); On-site; USD 63,700 - 78,700; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Paid time off

401(k) with company match

Shift differential pay

Discretionary quarterly bonus

Job summary

Wind Creek Hospitality Authority is hiring a Casino Host – Asian Marketing to acquire, develop, and maintain VIP relationships within the Asian market, driving revenue for Wind Creek Casino.

The role involves cultivating new business, hosting guests on property, and promoting Wind Creek Casino while upholding all policies and guest service standards. A strong focus on Asian language capabilities and hospitality experience is required.

Qualifications

• High School diploma or GED required.
• Must be twenty-one (21) years of age or older.
• Zero (0) to Two (2) years of hospitality or related experience - required.
• Ability to speak fluently in one or more Asian languages (such as Chinese, Korean, Vietnamese, or another applicable dialect) - required.
• Established player following preferred.
• Experience with Casino Player Management Systems or Host Management Systems preferred.
• Must successfully pass the job interview, including a guest service audition.

Responsibilities

• Extends complimentary items and services to guests by analyzing guest play within established guidelines.
• Recruits new mid- and high-value players within the Asian market through direct mail, telemarketing, referrals, on-floor prospecting, community outreach, and off-site events.
• Attracts, develops, and maintains relationships with target customers by delivering personalized guest service.
• Greets and hosts assigned guests while they are on property.
• Ensures assigned guests are enrolled in and actively using the Player's Club program.
• Coordinates hotel accommodations, dining reservations, transportation, entertainment, and other guest services as appropriate.
• Utilizes the Host Management System (HMS) to document guest interactions, track guest activity, and develop player relationships.
• Monitors guest profitability while managing complimentary expenses responsibly.
• Conducts outbound phone calls to invite guests to the property and special events.
• Markets and fills casino promotions, tournaments, special events, and hosted events.
• Participates in on-property and off-property player development events.
• Creates an atmosphere of excitement by recognizing and celebrating guest wins.
• Appropriately resolves guest service concerns while providing exceptional customer service.
• Achieves established production goals and departmental objectives.
• Maintains confidentiality of guest information and protects Player's Club accounts and promotional offers.

Skills

Asian language proficiency

Communication skills

Customer service

Education

High School diploma or GED

21+ years old

Occupational License required

Tools

Casino Player Management Systems

Host Management Systems

Job description

Wind Creek Hospitality Authority is hiring a Casino Host – Asian Marketing to acquire, develop, and maintain VIP relationships within the Asian market, driving revenue for Wind Creek Casino.

The role involves cultivating new business, hosting guests on property, and promoting Wind Creek Casino while upholding all policies and guest service standards. A strong focus on Asian language capabilities and hospitality experience is required.