Asian Marketing Casino Host: VIP Guest & Loyalty Programs

M Resort Spa Casino; Henderson (NV); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

PENN Entertainment is hiring for a VIP Host role focused on the Asian market at our Henderson, NV properties. You will help attract, engage, and retain high‑value guests on the casino floor and via telemarketing, while coordinating hotel, dining, and amenities to enhance guest experiences.

The role requires multi‑lingual capabilities (Vietnamese, Mandarin, Cantonese or similar) and strong communication skills.

Qualifications

• Bachelor’s degree or 5+ years in a customer service leadership or training role.
• Minimum 4 years of Casino Guest Service experience in areas such as Player Development, Slots, or Table Games.
• Two years hosting experience with an established customer following preferred.
• Fluent in Vietnamese, Mandarin, Cantonese, or another Asian dialect.
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Attracts and manages customers in the Asian Market through telemarketing and in‑person engagement on the casino floor.
• Develops, implements, and manages operational goals while monitoring performance and profit objectives.
• Utilizes telemarketing, correspondence, referrals, email, and events to grow existing business in the Asian Market.
• Designs and executes VIP player programs and events to build guest loyalty and encourage repeat visits.
• Proactively seeks new business with Asian players and promotes enrollment in the PENNPlay loyalty program.
• Coordinates hotel, restaurant, and amenity reservations for guests.
• Develops and enforces discretionary comping guidelines for VIP players.
• Makes final decisions on complimentaries based on play history, earned points, comp availability, and profitability.
• Resolves VIP guest issues, conflicts, and complaints fairly and professionally on behalf of the company.
• Maintains confidentiality of player information including personal details, play history, and visit frequency.
• Represents the company at VIP player outings, internal meetings, and external events.
• Promotes and ensures superior customer service standards across the department.
• Contributes to Asian Marketing strategy, implementation, and direction.
• Participates in KYC/CDD and other compliance-related activities.
• Enhances guest experience through friendly greetings, assistance, and positive interactions.
• Ensures regulatory compliance and reports potential issues to leadership.

Skills

Vietnamese fluency

Mandarin fluency

Cantonese fluency

Communication skills

Education

Bachelor's degree

5+ years in customer service leadership

Tools

Salesforce

ACSC

Job description

PENN Entertainment is hiring for a VIP Host role focused on the Asian market at our Henderson, NV properties. You will help attract, engage, and retain high‑value guests on the casino floor and via telemarketing, while coordinating hotel, dining, and amenities to enhance guest experiences.

The role requires multi‑lingual capabilities (Vietnamese, Mandarin, Cantonese or similar) and strong communication skills.