Asheville Office & Claims Operations Leader

NC Lottery

Asheville (NC)

In loco

USD 59.000 - 72.000

Tempo pieno

3 giorni fa

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Descrizione del lavoro

The North Carolina Education Lottery is seeking an Office Manager for the Asheville region. You will lead a team of Claims Analysts, oversee prize payout processes, and partner with retailers, vendors, and internal teams to ensure smooth operations.

This exempt position focuses on staff supervision, scheduling, training, and safeguarding fraud-prevention measures, with a strong emphasis on accuracy and player-first service. All employees must reside in NC.

Competenze

Bachelor’s degree preferred and minimum 2 years of supervisory or operational experience.
Excellent oral and written communication skills.

Mansioni

Lead, coach, and supervise Claims Representatives and support staff.
Oversee scheduling, workload distribution, performance reviews, hiring, and disciplinary actions.
Facilitate team meetings, training programs, and professional development opportunities.
Resolve escalated claimant concerns with professionalism and a player-first mindset.
Oversee prize claim intake, verification, and payout processes, ensuring accuracy and compliance with Lottery rules.
Safeguard sensitive winner information, claim documentation, and instant ticket security.
Verify claimant identities using IRS TIN Matching and other approved systems.
Prepare and distribute operational and compliance reports to Lottery leadership.