Asheville Office Manager - Claims & Operations

North Carolina Education Lottery; Asheville (NC); On-site; USD 56,000 - 75,000; Full time

Job summary

North Carolina Education Lottery in Asheville, NC seeks an Office Manager to lead and coach a Claims team, oversee prize payouts, and collaborate with retailers, vendors, and internal teams. Veterans are strongly encouraged to apply if they meet the requirements.

The role requires a Bachelor’s degree (preferred) and 2+ years of supervisory or operational experience in lottery or regulated industries, with strong cash handling and compliance skills. Salary reflects exempt status and NC location.

Qualifications

• Bachelor’s degree preferred; minimum 2 years supervisory or operational experience in lottery, gaming, or regulated industries
• Strong background in cash handling, balancing, and reconciliation
• Excellent oral and written communication skills
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Strong customer relations and player engagement skills
• Ability to manage sensitive information with discretion and integrity

Responsibilities

• Lead, coach, and supervise Claims Representatives and support staff
• Oversee scheduling, workload distribution, performance reviews, hiring, and disciplinary actions
• Facilitate team meetings, training and professional development
• Oversee prize claim intake, verification, and payout processes
• Safeguard sensitive winner information and prize documentation
• Verify claimant identities using IRS TIN Matching and other approved systems
• Manage inquiries, complaints, and disputes in a timely, professional manner
• Perform reconciliations for claims and financial reporting
• Prepare operational and compliance reports for Lottery leadership

Education

Bachelor’s degree preferred

2+ years supervisory/operational experience

Cash handling & reconciliation

MS Office (Excel, Word, PowerPoint)

Excellent communication

Tools

OnBase

Job description

North Carolina Education Lottery in Asheville, NC seeks an Office Manager to lead and coach a Claims team, oversee prize payouts, and collaborate with retailers, vendors, and internal teams. Veterans are strongly encouraged to apply if they meet the requirements.

The role requires a Bachelor’s degree (preferred) and 2+ years of supervisory or operational experience in lottery or regulated industries, with strong cash handling and compliance skills. Salary reflects exempt status and NC location.