ASE Customer Service Agent - Part-Time

Skywest United Express; Aspen (CO); On-site; USD 23,000 - 32,000; Part time

Job summary

SkyWest Airlines in Aspen, Colorado is seeking a part-time Customer Service Agent to deliver frontline service to our passengers. You will greet travelers, issue tickets, assign seats, check bags, board flights, rebook when needed, and assist customers with special needs in a prompt and friendly manner.

You will work closely with ground crews and flight crews, handle cancellations and delays with calm professionalism, and participate in ongoing training for United Express and Delta operations.

Qualifications

• 18 years of age or older
• Have a High School Diploma or GED
• Pass a pre-placement background check and drug screen
• Legally authorized to work in the United States for any employer without sponsorship
• Lift 50 lbs. with or without reasonable accommodation
• This position requires a flexible schedule, including split shifts that may occur during early mornings, afternoons, evenings, weekends, and holidays
• Due to the nature of the operation, employees may be asked to remain onsite beyond their scheduled end time in response to irregular operations
• This is a part-time position, starting at $20 per hour
• This is not a Department of Transportation safety-sensitive position

Responsibilities

• Greet passengers, issue tickets, provide seat assignments, check baggage, board flights, assist customers who arrive without their luggage, and rebook passengers, all in a prompt and friendly manner
• Assist passengers with special-needs and resolve customer complaints
• Communicate clearly with ground personnel and flight crews
• Calmly handle situations such as canceled and delayed flights
• Perform other duties as assigned

Skills

Customer service

Communication

Flexibility

Education

High School Diploma or GED

Job description

About SkyWest

SkyWest Airlines is the career destination for more than 16,000 professionals who are literally "going places" with their careers.

About SkyWest

SkyWest Airlines is the career destination for more than 16,000 professionals who are literally "going places" with their careers.

SkyWest offers the best careers in the regional airline industry. SkyWest, Inc. was named one of "America’s Best Employers" by Forbes in 2022 and is committed to providing outstanding career opportunities for every team member.

While our business reputation is based upon our stability, operational and fiscal savvy, the true essence of SkyWest's success has always been our people. We operate in a customer-focused, team-based environment and provide limitless opportunities for dedicated individuals to move their careers in a positive direction. Bring your positive attitude, skills, and commitment to the SkyWest team and take your career to new heights!

As a SkyWest employee, you’ll enjoy a variety of benefits:

• Worldwide flight benefits for you and your family
• 401(k) match
• Profit sharing
• Great team atmosphere
• Opportunities to advance within the company
• Shift-trade flexibility

Primary Job Duties

This is a part-time position.

As a Customer Service Agent, you will provide excellent front-line service to our passengers.

• Greet passengers, issue tickets, provide seat assignments, check baggage, board flights, assist customers who arrive without their luggage, and rebook passengers, all in a prompt and friendly manner
• Assist passengers with special-needs and resolve customer complaints
• Communicate clearly with ground personnel and flight crews
• Calmly handle situations such as canceled and delayed flights
• Perform other duties as assigned

Minimum Requirements

We are looking for individuals with a passion for customer service, especially within the airline industry! SkyWest Customer Service Agents come from a wide range of backgrounds, education, interests, and experiences. To apply, you only need to meet the following criteria:

• 18 years of age or older
• Have a High School Diploma or GED
• Pass a pre-placement background check and drug screen
• Legally authorized to work in the United States for any employer without sponsorship
• Lift 50 lbs. with or without reasonable accommodation
• This position requires a flexible schedule, including split shifts that may occur during early mornings, afternoons, evenings, weekends, and holidays
• Due to the nature of the operation, employees may be asked to remain onsite beyond their scheduled end time in response to irregular operations
• This is a part-time position, starting at $20 per hour
• This is not a Department of Transportation safety-sensitive position
• #zr
• #SWA123

This job posting may have a video interview requirement. Please monitor your email and junk folder for additional instructions. Please complete the online application. Qualified applicants will be contacted.

Physical And Other Requirements

Above Wing Training Schedule

All Above Wing Customer Service Agents must successfully complete training for both United Express (UAX) and Delta operations. The complete training program includes computer-based instruction, classroom training, and on-the-job training (OJT) and is expected to last approximately four months.

Although this is a part-time position, the training period will require full-time hours. Training days and hours may vary based on course schedules and operational needs. Full attendance, punctuality, and successful completion of all required training are conditions of continued employment. Scheduled dates and times are subject to change.

Required Training Includes

• UAX Customer Service Initial Training: 8-day course, approximately 8 hours per day, with weekends off
• UAX Gate Management–Aero Training: 4-day course, approximately 8 hours per day
• Delta computer-based training
• United and Delta on-the-job training