ASE Customer Service Agent - Full -Time

Skywest United Express; Aspen (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Worldwide flight benefits

401(k) match

Profit sharing

Team atmosphere

Advancement opportunities

Shift-trade flexibility

Job summary

SkyWest Airlines is seeking a Customer Service Agent in Aspen, Colorado to provide excellent front-line service to our passengers. You will greet passengers, issue tickets, assign seats, check baggage, board flights, and rebook as needed in a prompt, friendly manner.

Responsibilities include assisting special-needs passengers, resolving complaints, and coordinating with ground crews. A flexible schedule and ability to lift 50 lbs.

Qualifications

• 18 years old or older.
• Have a High School Diploma or GED.
• Pass a pre-placement background check and drug screen.
• Legally authorized to work in the United States for any employer without sponsorship.
• Lift 50 lbs. with or without reasonable accommodation.
• Flexible schedule including split shifts (early mornings, afternoons, evenings, weekends, holidays).
• Full-time position, starting at $20 an hour.
• May be asked to remain onsite beyond scheduled end time during irregular operations.
• Not a Department of Transportation safety-sensitive position.

Responsibilities

• Greet passengers, issue tickets, provide seat assignments, check baggage, board flights, assist customers who arrive without their luggage, and rebook passengers, all in a prompt and friendly manner.
• Assist special-needs passengers and resolve customer complaints.
• Communicate clearly with ground personnel and flight crews.
• Calmly handle situations such as canceled and delayed flights.
• Other duties as assigned.

Skills

Customer service

Communication

Flexibility

Teamwork

Education

High School Diploma or GED

Job description

About SkyWest

SkyWest Airlines is the career destination for more than 16,000 professionals who are literally "going places" with their careers.

About SkyWest

SkyWest Airlines is the career destination for more than 16,000 professionals who are literally "going places" with their careers.

SkyWest offers the best careers in the regional airline industry. SkyWest, Inc. was named one of "America's Best Employers" by Forbes in 2022 and is committed to providing outstanding career opportunities for every team member.

While our business reputation is based upon our stability, operational and fiscal savvy, the true essence of SkyWest's success has always been our people. We operate in a customer-focused, team-based environment and provide limitless opportunities for dedicated individuals to move their careers in a positive direction. Bring your positive attitude, skills, and commitment to the SkyWest team and take your career to new heights!

As a SkyWest employee, you'll enjoy a variety of benefits

• Worldwide flight benefits for you and your family
• 401(k) match
• Profit sharing
• Working in a great team atmosphere
• The potential to advance within the company
• Shift-trade flexibility

Primary Job Duties

As a Customer Service Agent, you will provide excellent front-line service to our passengers.

• Greet passengers, issue tickets, provide seat assignments, check baggage, board flights, assist customers who arrive without their luggage, and rebook passengers, all in a prompt and friendly manner
• Assist special-needs passengers and resolve customer complaints
• Communicate clearly with ground personnel and flight crews
• Calmly handle situations such as canceled and delayed flights
• Other duties as assigned

Minimum Requirements

We are looking for individuals with a passion for customer service, especially within the airline industry! SkyWest Customer Service Agents come from a wide range of backgrounds, education, interests, and experience. To apply, you only need to meet the following criteria:

• 18 years old or older
• Have a High School Diploma or GED
• Pass a pre-placement background check and drug screen
• Legally authorized to work in the United States for any employer without sponsorship
• Lift 50 lbs. with or without reasonable accommodation
• This position requires a flexible schedule, including split shifts that may occur during early mornings, afternoons, evenings, weekends, and holidays
• This is a full-time position, starting at $20 an hour
• Due to the nature of the operation, employees may be asked to remain onsite beyond their scheduled end time in response to irregular operations
• This is not a Department of Transportation safety-sensitive position

Physical And Other Requirements

• #zr
• #SWA123

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