ASC - Patient Experience Representative - Front Desk

Panorama LASIK; Fort Collins, Northern (CO, KY); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

PTO accruals

Medical and dental insurance

Optical allowance

Routine eye care

Disability insurance

Educational allowance

Paid holidays

401K with company match

Job summary

Panorama Eyecare is looking for a Surgery Center Patient Experience Representative to provide clerical support for the ASC. You will handle patient admissions, chart preparation, and coordinate operating room schedules while delivering excellent patient service.

The role requires strong organizational and interpersonal skills, with a focus on accurate record keeping and effective communication with patients and staff.

Qualifications

• High school diploma or equivalent with two years of work experience.
• Knowledge of medical office procedures and terminology is desirable.
• Exceptional interpersonal skills and strong communication skills in person, over the phone and by email.
• Current BLS certification required within 3 months of hire.
• Advanced Microsoft Office skills.

Responsibilities

• Greet patients and manage admissions for procedures and collect payments as needed.
• Prepare surgical charts and coordinate OR schedules for the ASC.
• Maintain patient records and ensure accurate information in charts.
• Provide high level of customer service and effective communication with patients, visitors, physicians and staff.

Skills

Interpersonal skills

Communication skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

Who We Are

At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!

The Role

The Surgery Center Patient Experience Representative provides clerical support to the ASC. This position serves many different functions. The primary areas of responsibility include patient admission for surgical /laser procedures), surgical chart preparation for the ASC and coordinating operating room schedules. This position requires excellent organizational and interpersonal skills.

Major Responsibilities:

• Champions the Mission Statement of the Panorama Eye Care Family.
• Patient Care: Able to work collaboratively with all members of the health care team in the ASC to provide optimal patient care.
• Customer Service: Able to provide a high level of customer service to patients, visitors, physicians, and staff in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
• Work Efficiency: Able to multi-task in a fast paced ASC. Ability to think quickly, problem solve, and work on delegated tasks independently. Able to maintain and upgrade office proficiency in all office techniques.
• Team Work: Able to work collaboratively with all members of the health care .

Additional Responsibilities:

Patient Admissions-

• Greets patients, family members, and visitors promptly and courteously.
• Completes check-in process for procedures.
• Confirm patient information is complete in-patient chart.
• Collects payments as necessary indicating as such in computer and prepares copies/receipts for patient and medical records.
• Keeps patients and family, friends, or caregivers well informed throughout patient’s progress at the ASC.
• Receives phone calls and takes accurate messages or directs calls to the appropriate person/department in a timely manner.

Chart Preparation for ASC and Medical Records-

• Collaborating with pre-surgical team to correct any discrepancies.
• Assists Health Information Management Coordinator to maintain patient files in an organized system.

Coordinating Operating Room (OR) Schedules-

• Works collaboratively to coordinate OR schedules for the next day’s procedures.
• Prints and distributes confirmed schedules.

Requirements

Who You Are

• Minimum requirements include a high school diploma or equivalent with two years of work experience Basic office skills and computer skills are necessary
• Knowledge of medical office procedures and terminology is desirable
• This position requires exceptional interpersonal skills as well as strong communication skills, in person, over the phone and through email
• Must maintain a current BLS certification. Must obtain within 3 months of hire.
• Advanced Microsoft Office Skills

Physical Demands:

• Ability to be on feet /sit for long periods of time
• Ability to lift up to 25 pounds
• Requires the ability to distinguish letters or symbols
• Requires eye-hand coordination and manual dexterity
• Ability to raise hands and arms to shoulder level without restriction, pain, or discomfort
• Ability to bend, stoop and twist without pain of discomfort
• Ability to perform extended use of phones, computer keyboarding and copiers.

Additional Job Details

• Has a primary work location at 3151 Precision Dr, Fort Collins CO 80528 (Ambulatory Surgery Center).
• This is a Full-Time Position.
• Compensation for this role will be $17 - $18 an hour based on experience.

Our Growth Opportunities

At Panorama Eyecare, we care about our employee’s ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow.

Our Employee Perks

• PTO Accruals Start at 3 Weeks
• Comprehensive Medical and Dental Insurance
• Company Paid Optical Allowance
• Company Paid Routine Eye Care
• Short Term and Long-Term Disability Insurances
• Educational Allowance
• Generous Paid Holiday Program
• 401K With Company Match

Join Our Team!

Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care, but also shape the future of our practices. Together, we are transforming the eyecare landscape.

EEOC

Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.