Surgical Counselor

Panorama Eyecare; Fort Collins (CO); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

PTO Accruals Start at 3 Weeks

Comprehensive Medical and Dental

Company Paid Optical Allowance

Company Paid Routine Eye Care

Short Term and Long Term Disability

Educational Allowance

Generous Paid Holiday Program

401K With Company Match

Job summary

Panorama Eyecare in Fort Collins seeks a Surgical Counselor to join our collaborative team and support our mission to deliver exceptional eyecare. You will play a pivotal role in scheduling, patient education, and coordinating care across locations.

The role emphasizes partnership, engagement, excellence, and stewardship, with training and tools to empower you to excel, provide compassionate patient experiences, and help patients navigate pre- and post-operative steps.

Qualifications

• No certification required.
• Works at Eye Center of Northern Colorado clinic in Fort Collins.
• Full-time position.
• Compensation for this role will be $24 - $26 an hour based on experience/certification.

Responsibilities

• Maintains friendly, positive and caring attitude with patients, physicians and staff.
• Interfaces with patients and families to ensure care matches expectations.
• Contacts patients for initial scheduling and follow-up questions.
• Educates patients on surgical technology, lens options, costs, and pre-surgical prep.
• Reinforces surgeon recommendations and surgical options/directions.
• Schedules pre-op, surgical, and post-op visits; tracks cancellations.
• Communicates with health care team to ensure continuity of care.
• Tracks second eye cataract scheduling and medical clearances when applicable.
• Coordinates surgical procedures with satellite locations and off-site centers.
• Manages high productivity while maintaining scheduling accuracy.
• Keeps knowledge of doctors’ scheduling requirements and procedures.
• Follows scheduling protocols and checklists.
• Pre-authorizations with insurance; liaises with billing.

Skills

Scheduling coordination

Patient education

Interpersonal communication

Team collaboration

Pre-op scheduling

Insurance pre-authorization

Job description

Who We Are

At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!

Description

At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!

The Position

As a Surgical Counselor at Panorama Eyecare, you will play a pivotal role in our mission to deliver the best eyecare. You'll be part of a collaborative team that values Partnership, Engagement, Excellence, and Stewardship. Together, we create an environment where mutual respect is at the forefront, equipping you with the tools, training, and empowerment necessary to excel in your role.

The Role

• Maintains a friendly, positive and caring attitude with all patients, physicians and staff members.
• Interface with patients and their families to ensure care is consistent with their expectations.
• Contacts patients within ECNC expectations for initial scheduling and all follow up questions.
• Provides patient education including, but not limited to, surgical technology, lens options, costs, and any pre-surgical preparation.
• Understands and reinforces surgeon recommendations / directions regarding surgical procedures, surgical options, and surgical preferences.
• Schedules all patients for pre-op visit, surgical procedure, and post-op visits for all locations and co-management locations and follows up on cancellations/reschedules.
• Communicates with all members of the health care team to assure continuity of care for the patient, including but not limited to, special instructions for surgeries or changes to surgeries that may arise after initial scheduling is complete.
• Follows patients’ surgical scheduling process and assists in tracking for second eye cataract scheduling and medical clearances when applicable.
• Coordinates surgical procedures with satellite locations as well as off-site surgical centers and hospitals.
• Manages high productivity while maintaining accuracy of scheduling.
• Maintains knowledge of all doctors’ surgical scheduling requirements, surgical options and surgical procedures.
• Follows all scheduling protocols and checklists.
• Knowledge of procedures for pre-authorization of surgeries with insurance companies and work with billing department to align these pre-authorizations.

Requirements

• No Certification required.
• Works at our clinic location, Eye Center of Northern Colorado - Precision (3151 Precision Dr, Fort Collins, CO).
• This is a Full-Time Position.
• Compensation for this role will be $24 - $26 an hour based on experience/certification.
• Our Growth Opportunities

At Panorama Eyecare, we care about our employee’s ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow.

Our Employee Perks

• PTO Accruals Start at 3 Weeks
• Comprehensive Medical and Dental Insurance
• Company Paid Optical Allowance
• Company Paid Routine Eye Care
• Short Term and Long-Term Disability Insurances
• Educational Allowance
• Generous Paid Holiday Program
• 401K With Company Match

Join Our Team!

Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care but also shape the future of our practices. Together, we are transforming the eyecare landscape. Our job postings are open for 30 days or until a qualified candidate is hired.

EEOC

Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.