Arts Center Box Office & Guest Services Lead

Maryville College; Maryville (TN); On-site; USD 48,000 - 57,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement plan with 5% employer match

Tuition benefits for employees and spม

Job summary

Maryville College seeks a dedicated Box Office & Guest Services Manager to lead ticketing, front-of-house operations, and volunteer usher programs for the Clayton Center for the Arts. You will ensure accurate event data, staffing, and an exceptional patron experience for performances, rentals, and special events.

Responsibilities include supervising staff, coordinating volunteers, and collaborating with departments to execute planned event experiences while maintaining safety, hospitality, and

Qualifications

• Bachelor's degree preferred; equivalent combination of education and professional experience will be considered.
• Experience in box office operations, performing arts, venue or event management, hospitality or customer service.
• Familiarity with ticketing and event-management software and front-of-house operations.

Responsibilities

• Supervise, train, and schedule Guest Services Assistants and volunteer ushers.
• Coordinate part-time, student, and event-based staff for front-of-house operations.
• Manage ticketing, seating, concessions, security staffing, and patron-facing activities.
• Ensure accurate event information and staffing for performances and rentals.

Skills

Guest services

Volunteer coordination

Front-of-house operations

Staff supervision

Education

Bachelor's degree preferred

Tools

EMS

E-Tix

Job description

Maryville College seeks a dedicated Box Office & Guest Services Manager to lead ticketing, front-of-house operations, and volunteer usher programs for the Clayton Center for the Arts. You will ensure accurate event data, staffing, and an exceptional patron experience for performances, rentals, and special events.

Responsibilities include supervising staff, coordinating volunteers, and collaborating with departments to execute planned event experiences while maintaining safety, hospitality, and