Art Exhibit Team Member

Imagine-Exhibitions,-Inc; Boston (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

Imagine-Exhibitions,-Inc in Boston, MA is seeking an Exhibit & Retail Operations Team Member to enhance guest service inside the venue, upsell ancillary experiences, photos, and merchandise.

The role supports ticketing, retail, and in-show operations, greeting guests, promoting experiences, and maintaining a presentable exhibition. Applicants should be comfortable in a fast-paced environment and able to stand for long periods.

Qualifications

• 1-2 years’ experience working in guest services, retail, or live entertainment sales.
• Organized and punctual.
• Adept selling skills.
• Capable operations of basic POS and software programs.
• Must be able to Work varied shifts, including weekends and holidays.
• Physical, mental, and environmental demands include a loud, fast paced environment which requires standing, walking, pushing, pulling, lifting, and reaching through the shift.

Responsibilities

• Greet guests with a friendly and professional demeanor.
• Relate to guests by listening and addressing needs.
• Promote products and experiences.
• Upsell ancillary experiences, photos, and merchandise.
• Assist in ticketing, retail, and inside show operations.
• Maintain a neat and presentable exhibition space.
• Communicate guest concerns to leadership.

Skills

Guest service

Upselling

Merchandise sales

POS operation

Stand long hours

Tools

POS software

Job description

We are a group of passionate creative professionals who design,produce, and operateengaging exhibitions and attractions around the world.

Our mission is to entertain, educate, and enlighten audiences with captivating immersive experiences. We firmly believe in the power of storytelling, hands-on interactivity, and experiential design to create transformative journeys.

Exhibit & Retail Operations Team Member

POSITION SCOPE:

The Team Member’s primary responsibility is to help enhance guest service inside the venue, to include great guest service, upselling ancillary experiences, photos, and merchandise to our visitors.

ESSENTIAL DUTIES:

• G.R.E.A.T - Guest Service Requirements:
• Greet all guests with a friendly and professional demeanor.
• Relate to the guest by listening to what the guest is communicating.
• Eye Contact- Maintain eye contact with the guest as you are interacting.
• Ask questions to reiterate and ensure you understand the guest needs so that you can assist.
• Thank the guest for coming to our show.
• Remain knowledgeable about our exhibition and product offerings.
• Promote all products and experiences.
• Work in a variety of positions as needed, including at the ticketing, retail, and inside the show.
• Collaborate with fellow team members to ensure a neat and presentable exhibition. Be mindful of the guest’s line of sight.
• Work in character when working within the exhibition to include speaking at an elevated volume to large groups of guests.
• Regularly communicate with the leadership on any outstanding issues, concerns, or guest needs
• Assist with inventory processes for receiving/shipments, damages, and transfers, etc. as per company standards.
• Assist in training new staff/team members.
• Follow all policies and procedures, Knowledge in cash handling procedures for retail, and ticketing where applicable.
• Ability to add, subtract, multiple and divide in all units of measure.
• Any other duties consistent with this job description as may be “reasonably” requested by management.

PREREQUISITE KNOWLEDGE, SKILLS AND ABILITIES:

• 1-2 years’ experience working in guest services, retail, or live entertainment sales.
• Organized and punctual.
• Adept selling skills.
• Capable operations of basic POS and software programs.
• Must be able to Work varied shifts, including weekends and holidays.
• Physical, mental, and environmental demands include a loud, fast paced environment which requires standing, walking, pushing, pulling, lifting, and reaching through the shift.

PHYSICAL AND MENTAL REQUIREMENTS:

• Ability to function in high-pressure situations.
• Manual dexterity to operate a computer.
• Correctable vision and hearing.
• Excellent interpersonal skills.
• Clear, easy to understand oral communication ability.
• Ability to lift 25 pounds occasionally for the purpose of moving equipment on and off shelves.
• Ability to stand and walk for prolonged periods.
• Ability to sit for long periods.
• Capability to read, write, and understand English.
• Skilled in the use of computer and office equipment.
• Proficient in activities requiring manual dexterity of both hands.
• Primarily an onsite position.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related duties as assigned by immediate supervisor and other management as required. The Company reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.