Team Member

Imagine; Boston (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

Imagine is seeking an Exhibit & Retail Operations Team Member to help enhance guest service at our show venue in Boston. You will greet guests, upsell experiences, photos, and merchandise, and work across ticketing and retail roles to keep the exhibition engaging.

You will be responsible for accurate POS transactions, inventory handling, and supporting training for new staff while maintaining a high-energy, guest-focused atmosphere throughout shifts, including weekends and holidays.

Qualifications

• 1–2 years’ experience in guest services, retail, or live entertainment sales.
• Strong communication skills.
• Excellent customer service.
• Organized and punctual.
• Adept selling skills.
• Capable operations of basic POS and software programs.
• Must be able to work varied shifts, including weekends and holidays.
• Physical, mental, and environmental demands include a loud, fast-paced environment with standing, walking, pushing, pulling, lifting, and reaching.

Responsibilities

• Greet guests with a friendly and professional demeanor.
• Relate to guest by listening and understanding needs.
• Promote products and experiences.
• Work across ticketing, retail, and inside the show as needed.
• Collaborate with team to maintain neat, presentable exhibit and manage guest sightlines.
• Maintain knowledge of exhibition and product offerings.
• Assist with inventory and training of new staff.

Skills

Guest Services

Communication

Customer Service

Organization

Sales Skills

POS Experience

Shift Flexibility

Physical Stamina

Tools

POS Software

Job description

Exhibit & Retail Operations Team Member

The Team Member’s primary responsibility is to help enhance guest service inside the venue, to include great guest service, upselling ancillary experiences, photos, and merchandise to our visitors.

ESSENTIAL DUTIES:

• G.R.E.A.T - Guest Service Requirements:
• Greet all guests with a friendly and professional demeanor.
• Relate to the guest by listening to what the guest is communicating.
• Eye Contact- Maintain eye contact with the guest as you are interacting.
• Ask questions to reiterate and ensure you understand the guest needs so that you can assist.
• Thank the guest for coming to our show.
• Remain knowledgeable about our exhibition and product offerings.
• Promote all products and experiences.
• Work in a variety of positions as needed, including at the ticketing, retail, and inside the show.
• Collaborate with fellow team members to ensure a neat and presentable exhibition. Be mindful of the guest’s line of sight.
• Work in character when working within the exhibition to include speaking at an elevated volume to large groups of guests.
• Regularly communicate with the leadership on any outstanding issues, concerns, or guest needs
• Assist with inventory processes for receiving/shipments, damages, and transfers, etc. as per company standards.
• Assist in training new staff/team members.
• Follow all policies and procedures, Knowledge in cash handling procedures for retail, and ticketing where applicable.
• Ability to add, subtract, multiple and divide in all units of measure.
• Any other duties consistent with this job description as may be “reasonably” requested by management.

PREREQUISITE KNOWLEDGE, SKILLS AND ABILITIES:

• 1-2 years’ experience working in guest services, retail, or live entertainment sales.
• Strong communication skills.
• Excellent customer service.
• Organized and punctual.
• Adept selling skills.
• Capable operations of basic POS and software programs.
• Must be able to Work varied shifts, including weekends and holidays.
• Physical, mental, and environmental demands include a loud, fast paced environment which requires standing, walking, pushing, pulling, lifting, and reaching through the shift.

PHYSICAL AND MENTAL REQUIREMENTS:

• Ability to function in high-pressure situations.
• Manual dexterity to operate a computer.
• Correctable vision and hearing.
• Excellent interpersonal skills.
• Clear, easy to understand oral communication ability.
• Ability to lift 25 pounds occasionally for the purpose of moving equipment on and off shelves.
• Ability to stand and walk for prolonged periods.
• Ability to sit for long periods.
• Capability to read, write, and understand English.
• Skilled in the use of computer and office equipment.
• Proficient in activities requiring manual dexterity of both hands.
• Primarily an onsite position.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related duties as assigned by immediate supervisor and other management as required. The Company reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.