Art & Events Guest Experience Server

AccorHotel; Durham (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

21c Museum Hotels is seeking an Event Server to join our team. The role supports great customer service, handles setup, service, and teardown for events across hotel and restaurant, and requires knowing the offerings of 21c Museum Hotels.

Candidates should be able to work evenings/weekends, demonstrate strong communication, basic math, and a professional appearance; background check required.

Qualifications

• Exemplary customer service and a welcoming attitude.
• Strong communication and relationship-building skills.
• Able to work with diverse guests and teams.
• Punctual, reliable and professional in appearance.
• Basic math for handling orders and cash handling.

Responsibilities

• Hands on execution of event while working with other B&C teammates.
• Interacts with Event Captains and Event Manager throughout function to ensure excellent event service.
• Fulfils any and all set-up and tear down of events per BEO, Req sheet, and Event Captain.
• Executes excellent customer service to all guests in hotel/restaurant, not just those attending event.
• Takes orders from guests, serves food and drinks, and clears tables as necessary.
• Follows the steps of service for each specific type of event.
• Demonstrates knowledge of procedures, terminology and techniques used in the B&C department.
• Demonstrates knowledge of ingredients of all food and beverage items served and available for the function.
• Knows hours, features and services offered by 21c Museum Hotels.
• Demonstrates a positive, proactive and motivated attitude in any situation.
• Able to work in a team for large events and solo for smaller meetings.
• Reports to work on time and ready to work scheduled shift.
• Able to work flexible hours (nights, weekends).
• Responsible, dependable, punctual.
• Basic math skills.
• Strong communication skills; must be able to speak, read and understand English.
• Clean and professional appearance.
• Demonstrates enthusiasm for all things 21c.
• Beverage knowledge (spirits & beer/wine/especially Bourbon).
• Must pass a background check.

Skills

Customer service

Communication

Teamwork

English proficiency

Reliability

Math skills

Job description

21c Museum Hotels is seeking an Event Server to join our team. The role supports great customer service, handles setup, service, and teardown for events across hotel and restaurant, and requires knowing the offerings of 21c Museum Hotels.

Candidates should be able to work evenings/weekends, demonstrate strong communication, basic math, and a professional appearance; background check required.