Art Auction Client Services Specialist

Bonhams; New York (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Paid time off

Holidays

Job summary

Bonhams New York seeks a proactive Client Services Administrator to deliver exceptional client experience while supporting day-to-day operations of an international auction house.

As a primary contact for client inquiries, you will coordinate with specialists and departments, manage front-of-house, bidder registration, payments, and post-sale logistics, requiring strong organization, attention to detail, and excellent communication.

Qualifications

• Bachelor’s degree with 2 years of relevant client-facing work experience.
• Fast-paced environment with multiple competing deadlines.
• Great attention to detail.
• First-class customer service skills and experience dealing with a diverse range of people.
• Interest and knowledge of art history and art market.
• Proficiency in Microsoft and Outlook programs and database software.
• Flexibility to cover evenings and weekends.

Responsibilities

• Serve as a primary point of contact for client inquiries via phone, email, and in person.
• Manage front-of-house operations and welcome visitors.
• Support auction administration, including bidder registration and bid entry.
• Process payments and cashiering transactions.
• Maintain client records and ensure KYC compliance.
• Coordinate with Operations, Shipping, Finance and Specialists.
• Provide shipping and collection guidance to clients and coordinate post-sale logistics.
• Handle escalations and complex service issues; ensure timely resolution.
• Monitor shared inboxes and call queues; maintain service standards.
• Assist with onboarding and training of new team members and document processes.

Skills

Client-facing experience

Attention to detail

Communication skills

Customer service

Education

Bachelor’s degree

Tools

Microsoft Office

Outlook

Database software

Job description

Bonhams New York seeks a proactive Client Services Administrator to deliver exceptional client experience while supporting day-to-day operations of an international auction house.

As a primary contact for client inquiries, you will coordinate with specialists and departments, manage front-of-house, bidder registration, payments, and post-sale logistics, requiring strong organization, attention to detail, and excellent communication.