Army Transition TAP Center Manager

Socket.dev; Alamo Heights (TX); On-site; USD 41,000 - 48,000; Full time

Job summary

CALIBRE is seeking a Contract Installation Manager to lead Army Transition Assistance Program operations at an assigned installation, serving as the primary contractor point of contact for Government and command stakeholders. The CIM oversees daily TAP activities, ensures service quality, and maintains compliance with contract standards and Army policies.

The role requires strong leadership, organizational, and customer-service skills to support Soldiers as they transition from military to

Qualifications

• Experience leading TAP operations and staff.
• Ability to coordinate with Government personnel and stakeholders.
• Strong leadership and communication skills.
• Knowledge of Army TAP requirements and contract standards.

Responsibilities

• Manage daily TAP Center operations, including staffing coverage, scheduling, facilities coordination, customer flow, and service delivery activities.
• Serve as the principal contractor point of contact for the Installation TAP Manager, Government personnel, command representatives, and local stakeholders.
• Coordinate workshops, individual counseling sessions, financial counseling services, Capstone activities, hiring events, and other transition support services.
• Ensure all services are delivered in accordance with approved curriculum, Army policies, performance standards, class-size requirements, and customer service expectations.
• Supervise and support counselors and liaison personnel, including workload assignments, leave coverage, training compliance, and local performance management.
• Monitor and validate attendance records, participant appointments, customer feedback, data entry, case documentation, and site-level reporting requirements.
• Provide weekly operational updates to Regional Leadership regarding accomplishments, staffing status, upcoming activities, identified risks, corrective actions, and resource requirements.
• Identify and resolve site-level issues involving facilities, equipment, Government-furnished property, systems access, scheduling, and stakeholder coordination.
• Support hiring, onboarding, incumbent retention, CAC and badging activities, network access requirements, and local knowledge transfer efforts.
• Perform Transition Counselor and/or facilitator duties as needed to maintain service continuity and direct awareness of Soldier needs.

Skills

Leadership

Customer service

Staff supervision

Stakeholder engagement

Organizational skills

Job description

CALIBRE is seeking a Contract Installation Manager to lead Army Transition Assistance Program operations at an assigned installation, serving as the primary contractor point of contact for Government and command stakeholders. The CIM oversees daily TAP activities, ensures service quality, and maintains compliance with contract standards and Army policies.

The role requires strong leadership, organizational, and customer-service skills to support Soldiers as they transition from military to