Armed Field Support Supervisor (75618)

Inter-Con Security Systems, Inc.; Pasadena (CA); On-site; USD 30,000 - 32,000; Full time

Job summary

Inter-Con Security Systems, Inc. in Pasadena, CA is seeking an Armed Field Support Supervisor. You will oversee field operations, conduct post inspections, support officers in the field, and ensure contract compliance.

The role requires leadership, clear communication, and the ability to manage a high volume of responsibilities with a focus on client satisfaction and officer performance. The Supervisor must staff and work extended shifts as needed, coach field staff, document incidents, and

Qualifications

• Strong customer service and professional demeanor.
• Ability to write clear, organized reports.
• Valid Guard Card, CPR/First Aid, and a clean driving record.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Conduct routine post inspections and field visits for compliance.
• Deliver equipment, uniforms, and materials to officers.
• Ensure sites are covered and manage emergency coverage.
• Coach and provide feedback to field staff in real time.
• Document inspections and field reports clearly.
• Support client relations and investigate when needed.

Skills

Customer service

Communication

Leadership

Report writing

Timekeeping apps

Organization

Problem solving

Flexibility

Tools

Reporting apps

Email

Job description

Armed Field Support Supervisor (75618)

Pasadena (19044) - Pasadena, CA 91105

Overview

Salary Range

$22.00 - $23.00 Hourly

Position Type

Full Time

Job Shift

Any

Category

Field

Description

Job Overview: We are seeking a proactive and dependable Security Field Supervisor to oversee field operations, conduct post inspections, support officers in the field, and ensure contract compliance. This position is critical to maintaining site coverage, training and coaching officers, and responding to incidents or emergencies. The ideal candidate is detail oriented, professional, and capable of working independently with minimal supervision. The Security Field Supervisor must demonstrate strong leadership, effective communication, and exceptional problem solving skills. This role requires flexibility, a service minded approach, and the ability to manage a high volume of field responsibilities with a focus on client satisfaction and officer performance. The Supervisor is also required to staff and work extended shifts as needed to ensure proper coverage

Key Responsibilities: * Conduct routine post inspections and field visits to ensure contract compliance and officer performance. * Deliver equipment, uniforms, post orders, and necessary materials to officers. * Ensure sites are covered and assist with emergency coverage as needed. * Provide coaching and corrective feedback to field staff in real time. * Monitor officer appearance, conduct, and adherence to policies. * Respond to incidents and emergencies and ensure proper documentation is completed. * Serve as the primary point of contact for field officers and escalate concerns as appropriate. * Assist in training new hires and reinforcing site-specific protocols. * Document inspections, disciplinary actions, and field reports clearly and accurately. * Support client relations by responding to concerns and ensuring service satisfaction. * Assist with investigations and provide detailed written summaries. * Ensure all officers are using required applications for reporting, timekeeping, and inspections

Qualifications

Job Requirements: * Strong customer service and communication skills with a polite and professional demeanor. * Ability to write clear and organized reports. * Valid Guard Card, CPR/First Aid, Driver's license with a clean record. * Strong leadership, communication, and problem-solving skills. * Must be organized, dependable, and able to work with minimal direction. * Must be flexible and available to work nights, weekends, and holidays. * Ability to maintain composure in a high-pressure situation. * Basic proficiency in technology (email, phone, reporting apps). * Physically capable of walking or standing for extended periods. * Punctual, reliable, and adheres to uniform and grooming standards. * Organized, proactive, and able to handle multiple responsibilities. * Advancement opportunities are based on performance and good standing, including a clean disciplinary and attendance record.

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