Armed Field Support Supervisor (75618)

Inter-Con Security; Pasadena (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

A security services company in Pasadena is looking for a proactive Security Field Supervisor to oversee field operations and ensure contract compliance. The role involves conducting inspections, training officers, and responding to emergencies while maintaining high standards of service and officer performance. Candidates should possess strong leadership and communication skills, a valid Guard Card, and the ability to work flexible hours. This position offers opportunities for advancement based on performance.

Qualifications

• Strong communication with a polite demeanor.
• Ability to write clear and organized reports.
• Must maintain composure in high-pressure situations.
• Physically capable of standing or walking for extended periods.
• Punctual and adheres to uniform standards.

Responsibilities

• Conduct routine inspections and field visits.
• Deliver uniforms and necessary materials to officers.
• Respond to incidents and ensure thorough documentation.
• Assist with training new hires and reinforce protocols.
• Support client relations and ensure service satisfaction.

Skills

Customer service

Communication

Leadership

Problem-solving

Organizational skills

Technological proficiency

Education

Valid Guard Card

CPR/First Aid certification

Driver’s license with a clean record

Job description

Job Overview

We are seeking a proactive and dependable Security Field Supervisor to oversee field operations, conduct post inspections, support officers in the field, and ensure contract compliance. This position is critical to maintaining site coverage, training and coaching officers, and responding to incidents or emergencies. The ideal candidate is detail oriented, professional, and capable of working independently with minimal supervision. The Security Field Supervisor must demonstrate strong leadership, effective communication, and exceptional problem solving skills. This role requires flexibility, a service minded approach, and the ability to manage a high volume of field responsibilities with a focus on client satisfaction and officer performance. The Supervisor is also required to staff and work extended shifts as needed to ensure proper coverage.

Key Responsibilities

• Conduct routine post inspections and field visits to ensure contract compliance and officer performance.
• Deliver equipment, uniforms, post orders, and necessary materials to officers.
• Ensure sites are covered and assist with emergency coverage as needed.
• Provide coaching and corrective feedback to field staff in real time.
• Monitor officer appearance, conduct, and adherence to policies.
• Respond to incidents and emergencies and ensure proper documentation is completed.
• Serve as the primary point of contact for field officers and escalates concerns as appropriate.
• Assist in training new hires and reinforcing site-specific protocols.
• Document inspections, disciplinary actions, and field reports clearly and accurately.
• Support client relations by responding to concerns and ensuring service satisfaction.
• Assist with investigations and provide detailed written summaries.
• Ensure all officers are using required applications for reporting, timekeeping, and inspections.

Qualifications

Job Requirements:

• Strong customer service and communication skills with a polite and professional demeanor.
• Ability to write clear and organized reports.
• Valid Guard Card, CPR/First Aid, Driver’s license with a clean record.
• Strong leadership, communication, and problem-solving skills.Must be organized, dependable, and able to work with minimal direction.
• Must be flexible and available to work nights, weekends, and holidays.
• Ability to maintain composure in a high-pressure situation.
• Basic proficiency in technology (email, phone, reporting apps).
• Physically capable of walking or standing for extended periods.
• Punctual, reliable, and adheres to uniform and grooming standards.
• Organized, proactive, and able to handle multiple responsibilities.
• Advancement opportunities are based on performance and good standing, including a clean disciplinary and attendance record.