Security Field Supervisor

Secureone Security Services; Crestwood (IL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401K with 3% Company Match

Paid Training

Medical Benefits after 90 days

Paid Sick Time

Vacation Pay

Employee Referral Bonus

Job summary

Secureone Security Services is seeking a Security Field Supervisor (FS) to oversee branch operations during non-business hours, inspect field officers, and support training initiatives.

The role requires leading field teams, coordinating patrols, and maintaining client relations. Expect shifts on 1st/2nd with early 4 AM starts and occasional later starts to accommodate sites.

Qualifications

• High school diploma or equivalent required.
• Must be at least 21 years old and hold a valid driver’s license.
• Must possess a valid security license as required by state.
• Minimum 2–3 years of progressive security experience.
• Must be trained and certified for armed capacity.

Responsibilities

• Lead Field Officers and provide back-up for Patrol when needed.
• Provide field support for site patrols and officer inspections.
• Coach, motivate, and evaluate staff performance.
• Develop Field Support tasks and training plans; track effectiveness.
• Implement controls for patrol and alarm response activities.
• Respond to field incidents and coordinate notifications with managers.
• Review Field Support for efficiency and profitability.
• Communicate effectively across all levels of the organization.

Skills

Leadership

Communication

Customer service

Team coordination

Problem solving

Education

High school diploma or equivalent

Associates or higher

Tools

MS Office

GPS/Tracking systems

Job description

Secureone Security Services is seeking to hire a Security Field Supervisor (FS). The Field Supervisor is responsible for branch operations during non-business hours, inspection of officers in the field, training and operational support of the branch.

SHIFT IS EXPECTED TO BE 1ST/2ND SHIFT. SOME DAYS WILL BE A 4AM START; OTHERS WILL BE A LATER MORNING START.

ESSENTIAL FUNCTIONS/DUTIES:

• Leadership skills to provide direction to the Field Officers and assist with areas of responsibility as needed back-up response to Patrol as needed
• Provide Field Support for all patrols of the sites and inspections of assigned personnel
• Effectively manage, motivate, coach and formally evaluate the performance of all assigned staff and officers.
• Assist with the development of the Field Support Competency Tasks and training plans to include tracking the effectiveness of all Field Support
• Assist with the development and implementation of measurement and evaluation tools for efficiency, accuracy, timeliness, and costs/benefits of each area of responsibility
• Make recommendations for the creation, modification, and updating of policies, procedures, standards, and guidelines as they relate to the Field Support and Patrol group.
• Assist with the development and implementation of controls for accurate and timely patrol and alarm response activities.
• Implement and monitor internal controls to confirm Field Support and Patrol Officers' compliance with, Alarm Response requirements and all other job duties.
• Respond to incidents in the field proactively and in response to requests for assistance from any Secureone Security Manager, Supervisor, Assigned Agent/Officer and Client. Coordinate the proper response and internal notifications as appropriate.
• Continually review all aspects of the Field Support for potential improvement and profitability.
• Ability to effectively communicate within all levels of the organization and client operations.
• Excellent conceptual and critical thinking skills, present ideas in a clear and compelling manner with strict attention to detail.
• Emotionally intelligent with excellent people skills and ability to develop and manage successful business relationships with clients and prospective clients.
• Strong personal presence, credibility and high integrity.
• Present ideas in a clear and compelling manner.
• Ability to perform other duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent required.
• Be at least 21 years of age.
• Valid Drivers License
• Must possess a valid security license as required in the state for which you are applying.
• Minimum 2-3 years of progressive security experience.
• Have the ability to be trained and certified in an Armed capacity.
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
• As a condition of continued employment, employee must maintain current active status of all required License at all times, and must carry the license at all times while on duty.
• Must display exceptional customer service and communication skills.
• Intermediate computer skills to utilize innovative, wireless technology at client specific sites.

Preferred Qualifications:

• Bi-lingual a plus (Spanish)
• College degree (Associates and above)
• 3+ years of security experience
• 2-3+ years of supervisory/managerial experience.

Benefits:

Secureone Security Services recognizes and rewards your commitment to excellence. Our security professionals enjoy:

• 401K with 3% Company Match
• Attendance Bonus
• Employee Referral Bonus
• Sales lead Bonus
• Supervisor of the Month (with Bonus)
• Certificate of Commendation (with Bonus)
• Meritorious Achievement Recognition (with Bonus)
• Distinguished Service Awards (with Bonus)
• Supervisor of the Year Program (with Bonus)
• Paid Sick Time
• Vacation Pay
• Medical Benefits after 90 days
• No Charge for Guard Card Classes; discounted rate for advanced courses
• Paid Training at your Pay rate