Special Loans Analyst (Remote)

First American; Fort Mill (SC); Remote; USD 29,000 - 38,000; Full time

Job summary

First American is hiring for a Special Products operations role focused on ARM servicing and SCRA compliance in Fort Mill, SC. The position emphasizes accuracy, regulatory adherence, and customer service support across servicing activities.

The role requires 1–3 years in mortgage servicing or special loans, strong attention to detail, and solid communication skills. Applicants should be prepared to work under supervision with established procedures.

Qualifications

• Experience in Mortgage Loan Servicing or Special Loans
• Attention to detail and accuracy in processing
• Strong verbal and written communication skills

Responsibilities

• Provides support within Special Products operations and ARM servicing
• Performs ARM plan setup, index updates, loan maintenance and reports
• Responds to SCRA requests and determines eligibility for benefits
• Creates and maintains department documentation and procedures
• Supports department reporting and workflow to ensure timely completion

Skills

Mortgage servicing knowledge

Attention to detail

Strong communication

Problem solving

Team collaboration

Education

High School diploma or equivalent

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Responsible for setting up and processing activities related to Adjustable Rate Mortgages (ARMs). Performs draw reviews, draw segment setup and maintenance, billing reviews, and interest calculation validation. Provides operational support for ARM servicing activities, customer and phone escalations, and ongoing monitoring to ensure accurate and timely servicing in accordance with applicable regulatory, investor, client, and internal requirements.

Provides support in establishing scalable ARM servicing capabilities and improving the effectiveness, accuracy, and efficiency of department functions.

What You’ll Do

• Provides a wide range of support within the Special Products operations.
• Performs activities associated with Adjustable Rate Mortgages and monitoring service delivery/productivity/quality standards and compliance to associated regulation and investor guidelines, including: ARM Plan Setup and daily/weekly index updates, ARM Loan Maintenance and Working Exception Reports, and ARM Audit and other ARM Duties as needed.
• Performs activities associated with the processing of Servicemember's Civil Relief Act (SCRA), including: responding to SCRA Requests or Tasks promptly; determining eligibility for benefits: begin, end and tail coverage dates and notifying customers accordingly; work reports to ensure accurate and timely processing; other SCRA responsibilities as needed.
• Creates and maintains department documentation, including but not limited to policies and procedures as directed.
• Adheres to regulatory and legal requirements, including investor and state guidelines.
• Processes and monitors department report requirements and workflow to ensure accurate and timely completion.
• Supports additional servicing processes within the Special Products operations.
• Follows functional area's processes and procedures in daily activities, troubleshoots as needed and recommends suggestions for continuous improvements to overall operations.
• Actively contributes to the results of a team and works toward achieving goals and objectives.
• Uses established procedures to perform assigned tasks. Work is routine
• Instructions may be detailed for new assignments
• No responsibility for the supervision of others
• Works under supervision applying established techniques, procedures or specific standards
• Work may be reviewed for soundness of judgment and overall accuracy

What You’ll Bring

• High School diploma or equivalent
• 1-3 years of experience
• 2+ years of Special Loans experience working in a Mortgage Loan Servicing environment
• Working knowledge of fundamental concepts, practices and procedures of department/field
• Attention to detail and ability to understand complex transactions
• Results-oriented with a track record of delivering quantifiable results to the organization
• Understanding of Special Loans product and servicing scrutiny by regulators and compliance/risk implications
• Strong verbal and written communication skills
• Establishes effective working relationships at the work group level

Pay Range: $20.72- $27.62 HourlyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.