ARM & Special Loans Analyst (Mortgage Servicing)

First American; United States; Remote; USD 29,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

PTO/paid sick leave

Employee stock purchase plan

Job summary

First American is seeking a detail-oriented specialist to support ARM servicing, including ARMs setup, daily index updates, and related reports. You’ll respond to customer inquiries, monitor service delivery, and ensure compliance with investor guidelines and regulatory requirements.

The ideal candidate has a high school diploma, 1–3 years’ experience in mortgage servicing, and proven accuracy in processing complex transactions.

Qualifications

• High School diploma or equivalent.
• 1-3 years of experience.
• 2+ years of Special Loans experience working in a Mortgage Loan Servicing environment.
• Attention to detail and ability to understand complex transactions.
• Results-oriented with a track record of delivering quantifiable results to the organization.
• Understanding of Special Loans product and servicing scrutiny by regulators and compliance/risk implications.
• Strong verbal and written communication skills.
• Establishes effective working relationships at the work group level.

Responsibilities

• Provides a wide range of support within the Special Products operations.
• Performs activities associated with Adjustable Rate Mortgages and monitoring service delivery/productivity/quality standards and compliance to associated regulation and investor guidelines.
• Performs activities with processing of SCRA requests, eligibility, and notices to customers.
• Creates and maintains department documentation, including policies and procedures.
• Adheres to regulatory and legal requirements, including investor and state guidelines.
• Processes and monitors department report requirements and workflow.
• Supports additional servicing processes within Special Products operations.
• Follows established processes, troubleshoots as needed, and suggests improvements.
• Contributes to team results and objectives, working under supervision.

Skills

Attention to detail

Verbal and written communication

Regulatory compliance knowledge

Education

High School diploma or equivalent

Job description

First American is seeking a detail-oriented specialist to support ARM servicing, including ARMs setup, daily index updates, and related reports. You’ll respond to customer inquiries, monitor service delivery, and ensure compliance with investor guidelines and regulatory requirements.

The ideal candidate has a high school diploma, 1–3 years’ experience in mortgage servicing, and proven accuracy in processing complex transactions.