ARM Servicing Specialist — Special Loans

First American; Columbia (SC); Remote; USD 29,000 - 38,000; Full time

Benefits offered by this job

401k

PTO / Paid sick leave

Employee stock purchase plan

Medical/dental/vision benefits

Job summary

First American is seeking an ARM Servicing Specialist within our Special Products Operations to support ARMs processing, draw reviews, and daily maintenance while ensuring accuracy and regulatory adherence. You will handle SCRA requests, monitor service delivery, and contribute to process improvements in a collaborative team environment.

The role requires 1–3 years of mortgage servicing experience, strong attention to detail, and excellent written and verbal communication skills.

Qualifications

• Attention to detail and ability to understand complex transactions.
• Strong verbal and written communication skills.
• Understanding of Special Loans product and regulatory expectations.
• Experience in mortgage loan servicing environments is preferred.

Responsibilities

• Supports ARM servicing activities and monitors service delivery for quality and compliance.
• Sets up ARM plans and performs daily/weekly index updates and maintenance.
• Maintains ARM loan data, audits, and related duties as needed.
• Handles SCRA requests, determines eligibility, and notifies customers accordingly.
• Creates and maintains department documentation and procedures.
• Ensures compliance with regulatory and investor guidelines.
• Follows established procedures and participates in process improvements.

Skills

Attention to detail

Strong communication

Regulatory knowledge

Results oriented

Mortgage servicing familiarity

Education

High School diploma or equivalent

Job description

First American is seeking an ARM Servicing Specialist within our Special Products Operations to support ARMs processing, draw reviews, and daily maintenance while ensuring accuracy and regulatory adherence. You will handle SCRA requests, monitor service delivery, and contribute to process improvements in a collaborative team environment.

The role requires 1–3 years of mortgage servicing experience, strong attention to detail, and excellent written and verbal communication skills.