ARM Servicing Analyst – Special Loans

First American; Clayton (NC); Remoto; USD 29.000 - 38.000; Tempo pieno

Descrizione del lavoro

First American's ServiceMac unit seeks an ARM servicing professional to support Special Products operations. You will handle ARM plan setup, daily index updates, loan maintenance, and SCRA processing while ensuring compliance and timely servicing.

The role requires 1-3 years experience, 2+ years in Special Loans in mortgage servicing, attention to detail, and strong written and verbal communication; you will collaborate with teams and contribute to process improvements.

Competenze

• High School diploma or equivalent.
• 1-3 years of experience.
• 2+ years of Special Loans experience working in a Mortgage Loan Servicing environment.
• Working knowledge of fundamental concepts, practices and procedures of department/field.
• Attention to detail and ability to understand complex transactions.
• Results-oriented with a track record of delivering quantifiable results to the organization.
• Understanding of Special Loans product and servicing scrutiny by regulators and compliance/risk implications.
• Strong verbal and written communication skills.
• Establishes effective working relationships at the work group level.

Mansioni

• Provides a wide range of support within the Special Products operations.
• Performs activities associated with Adjustable Rate Mortgages and monitoring service delivery/productivity/quality standards and compliance to associated regulation and investor guidelines, including: ARM Plan Setup and daily/weekly index updates, ARM Loan Maintenance and Working Exception Reports, and ARM Audit and other ARM Duties as needed.
• Performs activities associated with the processing of Servicemembers Civil Relief Act (SCRA), including: responding to SCRA Requests or Tasks promptly; determining eligibility for benefits: begin, end and tail coverage dates and notifying customers accordingly; work reports to ensure accurate and timely processing; other SCRA responsibilities as needed.
• Creates and maintains department documentation, including but not limited to policies and procedures as directed.
• Adheres to regulatory and legal requirements, including investor and state guidelines.
• Processes and monitors department report requirements and workflow to ensure accurate and timely completion.
• Supports additional servicing processes within the Special Products operations.
• Follows functional area's processes and procedures in daily activities, troubleshoots as needed and recommends suggestions for continuous improvements to overall operations.
• Actively contributes to the results of a team and works toward achieving goals and objectives.

Conoscenze

Special Loans experience

Attention to detail

Communication skills

Regulatory awareness

Formazione

High School diploma or equivalent

Descrizione del lavoro

First American's ServiceMac unit seeks an ARM servicing professional to support Special Products operations. You will handle ARM plan setup, daily index updates, loan maintenance, and SCRA processing while ensuring compliance and timely servicing.

The role requires 1-3 years experience, 2+ years in Special Loans in mortgage servicing, attention to detail, and strong written and verbal communication; you will collaborate with teams and contribute to process improvements.