ARLO Assistant Manager

Town & Country Resort; San Diego (CA); On-site; USD 71,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Resort perks

Free parking

Bonus structure

Job summary

Town & Country Resort's ARLO in San Diego is seeking an Assistant Manager to run shifts with precision, critique dishes, and ensure every guest feels special, even on busy Sunday DJ brunches. This full-time role offers opportunities to influence guest experiences and elevate the restaurant's craft.

Based in Mission Valley, you will lead floor operations, coach front-of-house, partner with the kitchen, own guest recovery, manage costs, and help build systems that support Bib Gourmand ambitions.

Qualifications

• 2+ years of restaurant management or strong assistant-management experience.
• Upscale casual or better restaurant experience.
• Leadership that makes staff want to work shifts.
• Interest in San Diego and Baja food culture.
• Flexibility for nights, weekends, and holidays.

Responsibilities

• Run the floor during service — table flow, staffing, timing, the thousand small decisions that separate 'fine' from 'we're telling our friends about this place'.
• Coach and develop front-of-house staff so guest experience doesn't dip when the GM steps away (or during busy periods).
• Partner with the kitchen to ensure what leaves the pass matches what's on the menu — flavor, plating, temperature, no exceptions.
• Own guest recovery in real time — hear a complaint, fix it, and make it look easy.
• Keep an eye on cost controls, scheduling, and inventory without losing the plot on hospitality.
• Help build the systems and standards that a certain red guide tends to notice.
• Step in for the GM when needed and represent ARLO with the swagger it deserves.

Skills

Restaurant management

Leadership

Guest experience

Flexibility

San Diego Baja food culture

Job description

Overview

Assistant Manager, ARLO — Town and Country Resort, San Diego

Full-Time | Mission Valley, San Diego | Reports to: General Manager, ARLO

ARLO is the award-winning, Cali-Baja, scratch-cooking, DJ-brunching, patio-fireplace-having restaurant at Town and Country Resort — and we're gunning for Bib Gourmand status. We don't need a title-holder yet. We need someone who eats, sleeps, and slightly obsesses over the idea of getting one.

We're looking for an Assistant Manager who can run a shift like a conductor, taste a dish and know exactly why it's not quite right, and make a guest on their third mezcal feel like the most important person in Mission Valley. Bonus points if you already have opinions about what makes a Bib Gourmand a Bib Gourmand (we do too — let's argue about it over family meal).#towncountrysd

Who we are

Serving scratch-made Cali-Baja dishes on a patio with swaying palm trees and a fireplace big enough to have its own zip code, ARLO has already picked up Best Hotel Restaurant, Best Restaurant for Big Groups, and a small shelf of other San Diego Magazine hardware. We're proud of that. We're not satisfied with it. The next trophy we want doesn't come from a popularity contest — it comes from consistency, craft, and a kitchen and floor that operate like they mean it every single shift. That's the job. Salary range: $71,000-$75,000

Responsibilities

What you'll actually do

• Run the floor during service — table flow, staffing, timing, the thousand small decisions that separate "fine" from "we're telling our friends about this place"
• Coach and develop front-of-house staff so guest experience doesn't dip when the GM steps away (or when we're slammed for a Sunday DJ brunch)
• Partner with the kitchen to make sure what leaves the pass matches what's on the menu — flavor, plating, temperature, no exceptions
• Own guest recovery in real time — hear a complaint, fix it, and make it look easy
• Keep an eye on cost controls, scheduling, and inventory without losing the plot on hospitality
• Help build the systems and standards that a certain red guide tends to notice
• Step in for the GM when needed and represent ARLO with the swagger it deserves

Qualifications

What you bring

• 2+ years of restaurant management or strong assistant-management experience, upscale casual or better
• A palate you trust and aren't afraid to use out loud
• The ability to stay unbothered during a packed patio, a broken POS, and a birthday parade happening simultaneously
• Real leadership instincts — staff should want to work your shifts, not survive them
• A genuine interest in San Diego and Baja food culture (we will absolutely quiz you on this in the interview)
• Flexibility for nights, weekends, and holidays — restaurants don't run on banker's hours and neither do we

What you get

• Competitive salary + bonus structure
• Health benefits
• Resort perks (yes, the pool counts)
• A real seat at the table as we chase Bib Gourmand — this isn't a job where your ideas get filed away and forgotten
• Free parking, which in this town is basically a benefit worth bragging about