Assistant Manager — Elevate Service & Guest Experience

Town & Country Resort; San Diego (CA); On-site; USD 71,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Resort perks

Free parking

Bonus structure

Job summary

Town & Country Resort's ARLO in San Diego is seeking an Assistant Manager to run shifts with precision, critique dishes, and ensure every guest feels special, even on busy Sunday DJ brunches. This full-time role offers opportunities to influence guest experiences and elevate the restaurant's craft.

Based in Mission Valley, you will lead floor operations, coach front-of-house, partner with the kitchen, own guest recovery, manage costs, and help build systems that support Bib Gourmand ambitions.

Qualifications

• 2+ years of restaurant management or strong assistant-management experience.
• Upscale casual or better restaurant experience.
• Leadership that makes staff want to work shifts.
• Interest in San Diego and Baja food culture.
• Flexibility for nights, weekends, and holidays.

Responsibilities

• Run the floor during service — table flow, staffing, timing, the thousand small decisions that separate 'fine' from 'we're telling our friends about this place'.
• Coach and develop front-of-house staff so guest experience doesn't dip when the GM steps away (or during busy periods).
• Partner with the kitchen to ensure what leaves the pass matches what's on the menu — flavor, plating, temperature, no exceptions.
• Own guest recovery in real time — hear a complaint, fix it, and make it look easy.
• Keep an eye on cost controls, scheduling, and inventory without losing the plot on hospitality.
• Help build the systems and standards that a certain red guide tends to notice.
• Step in for the GM when needed and represent ARLO with the swagger it deserves.

Skills

Restaurant management

Leadership

Guest experience

Flexibility

San Diego Baja food culture

Job description

Town & Country Resort's ARLO in San Diego is seeking an Assistant Manager to run shifts with precision, critique dishes, and ensure every guest feels special, even on busy Sunday DJ brunches. This full-time role offers opportunities to influence guest experiences and elevate the restaurant's craft.

Based in Mission Valley, you will lead floor operations, coach front-of-house, partner with the kitchen, own guest recovery, manage costs, and help build systems that support Bib Gourmand ambitions.