Arlington Hybrid Help Desk Manager — Lead Tier 1/2 Support

SiloSmashers, Inc.; Arlington (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology firm in Arlington, VA, is seeking a Help Desk Manager to oversee help desk operations and manage support staff. The ideal candidate will have over 8 years of IT support experience, with at least 4 years in management, and possess strong leadership and customer service skills. The position requires U.S. citizenship and the ability to obtain DHS Suitability clearance. This role is hybrid.

Qualifications

• 8+ years of IT support experience, with 4+ in management.
• Excellent leadership and customer service skills.
• U.S. citizenship and ability to obtain DHS Suitability clearance.

Responsibilities

• Oversee help desk operations to ensure efficient support.
• Supervise Tier 1/2 support staff.
• Monitor metrics and implement improvements.

Skills

Leadership

Customer service

Education

Bachelor's degree in IT or related field

Job description

A technology firm in Arlington, VA, is seeking a Help Desk Manager to oversee help desk operations and manage support staff. The ideal candidate will have over 8 years of IT support experience, with at least 4 years in management, and possess strong leadership and customer service skills. The position requires U.S. citizenship and the ability to obtain DHS Suitability clearance. This role is hybrid.