Arena Usher - On-Call

SmartRecruiters, Inc.; Mulvane (KS); On-site; USD 16,531,000 - 24,797,000; Full time

Job summary

Boyd Gaming Corporation is seeking on-call entertainment event staff to assist guests, manage ticketing, and guide seating at various venues within our properties. The role requires alertness, strong communication, and the ability to lift up to 25 pounds.

Shifts are varied and applicants must be willing to accept 25% of offered shifts within 60 days. Prior guest service experience is preferred, and candidates must be able to stand and walk for long periods.

Qualifications

• Must be at least 18 years old.
• Must have excellent customer service and communication skills.
• Must be able to stand and walk for extended periods of time.
• Must be able to bend and lift up to 25 pounds.
• Must be able to quickly read and interpret information on event tickets.
• Must be able to assist guests in wheelchairs.
• Must be alert at all times and respond appropriately in emergencies.

Responsibilities

• Assist guests at entertainment events by collecting admission tickets and distributing programs.
• Help guests find seats and answer questions about the facility and offerings.
• Provide general information about the property and venues.
• Ensure proper seating and adherence to late seating policies.
• Assist with seating and ticketing as needed.
• Enforce camera/tape policy for events and notify management of special needs or emergencies.

Skills

Customer service

Communication

Stamina

Mobility

Ticket reading

Wheelchair assistance

Emergency awareness

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

On-Call varied shifts, required to accept 25% of the offered shifts within 60 days.

Responsible for assisting guests at entertainment events by collecting admission tickets/passes, distributing programs, assisting in finding seats, answering questions about the facility and its offerings.

• Provide general information about the property and the various venues.
• Ensure that guests are properly seated and late seating policies are followed.
• Assist with guest seating and ticketing situations.
• Assist with the enforcement of the camera/tape policy for each event.
• Alert management of any guest’s special needs or emergency situations.

Qualifications

• Must be at least 18 years old
• Must have excellent customer service and communication skills.
• Must be able to stand and walk (including stairs) for extended periods of time.
• Must be able to bend and lift up to 25 pounds.
• Must be able to quickly read and interpret information printed on event tickets.
• Must be able to assist guests in wheelchairs.
• Must be alert at all times and be able to think and act quickly and appropriately in the event of an emergency.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.