Arena Ticket Taker & Guest Services (Part-Time)

BEST Crowd Management; Pittsburgh (Allegheny County); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Competitive pay

Event management exposure

Team environment

Job summary

BEST Crowd Management is hiring for Pittsburgh Steelers - Ticket Takers / Seat Attendants at Acrisure Stadium in Pittsburgh. The role combines event staff duties with security tasks to ensure a safe, welcoming experience for attendees.

Ideal applicants are at least 18, possess strong communication and customer-service skills, and can stay calm under pressure. Flexible hours include evenings, weekends, and holidays in a high-energy stadium setting.

Qualifications

• Must be at least 18 years old.
• Excellent communication and interpersonal skills.
• Strong observational and problem-solving abilities.
• Ability to stay calm in high-pressure situations.
• Flexible hours including evenings, weekends, and holidays.
• Physical fitness to stand and walk for extended periods.
• Must pass background check.

Responsibilities

• Assist with event setup, including equipment, signage, and materials.
• Monitor access points and conduct security checks to prevent unauthorized entry.
• Provide friendly customer service by assisting attendees with inquiries and directions.
• Collaborate with event staff and security to maintain a safe and organized environment.
• Assist in crowd management, controlling entry/exit points and attendee flow.
• Respond promptly to security incidents following established protocols.
• Monitor event areas to enforce rules and safety procedures.
• Handle attendee complaints calmly and professionally.
• Adhere to company policies to deliver high service and security.

Skills

Excellent communication

Customer service

Observation

Conflict resolution

Stress management

Job description

BEST Crowd Management is hiring for Pittsburgh Steelers - Ticket Takers / Seat Attendants at Acrisure Stadium in Pittsburgh. The role combines event staff duties with security tasks to ensure a safe, welcoming experience for attendees.

Ideal applicants are at least 18, possess strong communication and customer-service skills, and can stay calm under pressure. Flexible hours include evenings, weekends, and holidays in a high-energy stadium setting.