Area Supervisor, Medical Records, Release of Information

Penn Medicine Lancaster General Health; Portland (OR); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Area Supervisor to oversee the scheduling and performance of ROI Specialists across multiple client sites. This role emphasizes leadership and quality assurance, ensuring compliance with client policies and regulations while fostering a positive work environment. Ideal candidates will have a background in health information management or related fields, along with supervisory experience in healthcare settings. Join a dynamic team dedicated to providing excellent service and support in a fast-paced environment, where your contributions will be valued and impactful.

Qualifications

• High School Diploma required; Bachelor's or Associate's preferred.
• 1 year of supervisory experience in healthcare setting.

Responsibilities

• Manage daily scheduling of ROI Specialists at client sites.
• Conduct performance reviews and monitor quality assurance.
• Adjust work assignments to ensure productivity.

Skills

Supervisory Experience

HIPAA Knowledge

Microsoft Office Proficiency

Interpersonal Skills

Written Communication

Education

High School Diploma or GED

Bachelor’s or Associate’s Degree in Health Information Management

Job description

Job Description: Area Supervisor

The Area Supervisor is responsible for managing the daily scheduling of the ROI Specialists at specified client sites. The role acts as a liaison between MRO and Client Management staff to ensure all ROI activities comply with established client policies, federal and state regulations, and are completed timely.

TASKS AND RESPONSIBILITIES:

1. Manage workflow among on-site employees at multiple client sites to ensure maximum productivity and quality standards are met.
2. Adjust work assignments as needed to cover peak periods, leave, and vacancies at the hospital sites.
3. Provide coverage during backlogs, illness, vacation, or leave of absence of ROI Specialists.
4. Perform Quality Assurance monitoring of work performance for ROI Specialists.
5. Under the guidance of the Area Manager, conduct productivity and work performance reviews for ROI Specialists in accordance with company and client policies, as well as legal requirements.
6. Monitor performance and provide feedback to ROI Specialists.
7. Manage employee schedules and approve bi-weekly payroll, including PTO requests.
8. Promote a positive image of MRO by emphasizing customer service, treating patients, co-workers, and medical personnel with courtesy and respect, and responding efficiently to customer needs.
9. Support the Area Manager as needed.

Skills and Experience:

Minimum Qualifications:

• High School Diploma or GED required.
• Bachelor’s and/or Associate’s Degree in Health Information Management, Business Administration, or a related health field, or equivalent experience preferred.
• At least 1 year of supervisory or management experience in an acute care setting.
• Knowledge of HIPAA privacy standards required.
• Excellent written communication and interpersonal skills.
• Proficiency in Microsoft Office applications required.

Physical Requirements:

• Standing, sitting, and lifting up to 20 pounds.
• Work performed in office and hospital settings.
• Valid driver’s license and ability to travel to client sites.

This job description reflects management’s assignment of essential functions and does not prescribe or limit the tasks that may be assigned.

Equal Opportunity Employer. This employer is committed to complying with federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.