Area Supervisor, Medical Records, Release of Information

Penn Medicine Lancaster General Health; Grand Rapids (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Area Supervisor to oversee daily operations at various client sites. This role involves managing the scheduling of ROI Specialists, ensuring compliance with regulations, and maintaining high productivity and quality standards. The ideal candidate will have supervisory experience in an acute care setting and a strong understanding of HIPAA standards. Join a team that values customer service and promotes a positive work environment, where your contributions will make a significant impact on patient care and operational efficiency.

Qualifications

• 1 year supervisory experience in an acute care setting.
• Knowledge of HIPAA privacy standards required.

Responsibilities

• Manage workflow among employees at multiple client sites.
• Conduct productivity reviews for ROI Specialists.
• Promote positive self-image of MRO with excellent customer service.

Skills

Supervisory Skills

Communication Skills

Interpersonal Skills

Knowledge of HIPAA

Microsoft Office Proficiency

Education

High School Diploma/GED

Bachelor’s Degree in Health Information Management

Associates Degree in Business Administration

Job description

The Area Supervisor is responsible for managing the daily scheduling of the ROI Specialists at specified client sites. The Area Supervisor will act as the liaison between MRO and Client Management staff to ensure that all ROI activities are compliant with established client policies, federal and state regulations and are completed in a timely manner.

• Ability to travel to client sites in South Bend, IN, Grand Rapids, MI and Muskegon MI.

TASKS AND RESPONSIBILITIES:

1. Manages workflow among on-site employees at multiple client sites to ensure maximum productivity and quality standards are met.
2. Adjusts work assignments as needed to cover peak periods, leave and vacancies at the staffed hospital sites.
3. Provides coverage in event of backlogs, illness, vacation or leave of absence of ROI Specialists.
4. Performs Quality Assurance monitoring of work performance for the ROI Specialists.
5. In conjunction with and under the direction of the Area Manager, conducts productivity and work performance reviews for ROI Specialists in accordance with MRO/customer policies and procedures and Federal/State law.
6. In conjunction with and under the direction of the Area Manager, monitors performance and provides performance feedback for ROI Specialists.
7. Manages employee schedules and approves bi-weekly payroll to include approval of PTO requests.
8. Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect. Responds to customer needs in a positive and efficient manner.
9. Provides support to the Area Manager as needed.

SKILLS|EXPERIENCE:

Minimum Qualifications:

• High School Diploma/GED required.
• Bachelor’s and/or Associates Degree in Health Information Management, Business Administration or health related field or equivalent experience is preferred.
• 1 year supervisory/management experience in an acute care setting.
• Knowledge of HIPAA privacy information standards required.
• Demonstrates excellence in written communication and interpersonal skills.
• Proficiency in Microsoft Office Applications required.

Physical Requirements:

• Position requires standing, sitting, lifting to 20 pounds.
• Position is performed in office and hospital settings.
• Valid Driver’s license and ability to travel to client sites.

*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

Preferred Behaviors:

• Enthusiastic: Shows intense and eager enjoyment and interest.
• Loyal: Shows firm and constant support to a cause.
• Thought Provoking: Capable of making others think deeply on a subject.
• Team Player: Works well as a member of a group.
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
• Dedicated: Devoted to a task or purpose with loyalty or integrity.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.