Area Supervisor

Ross Stores, Inc.; Union Gap (WA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading retail company is seeking an Area Supervisor to oversee store operations and supervise associates. The role involves ensuring customer satisfaction, maintaining store standards, and executing operational processes. Ideal candidates will have strong communication skills, supervisory experience, and a commitment to teamwork and safety.

Qualifications

• Excellent verbal communication skills and fluency in English.
• Preferred prior customer service and supervisory experience.
• Ability to work evenings and weekends.

Responsibilities

• Oversee general operations and supervise Associates as Manager on Duty.
• Ensure a safe shopping environment and maintain cleanliness.
• Train and coach associates on cash register procedures.

Skills

Verbal communication

Customer service

Supervisory experience

Basic math skills

Tools

POS equipment

Job description

Join to apply for the Area Supervisor role at Ross Stores, Inc.

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Join to apply for the Area Supervisor role at Ross Stores, Inc.

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve hard problems and find the right solutions
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The Area Supervisor is a member of the Store Leadership responsible for a specific area of the Store, overseeing general operations and supervising Associates when functioning as the Manager on Duty. They are responsible for opening and closing the Store, supervising Associates, maintaining a friendly shopping environment, ensuring proper merchandise presentation, and maintaining cleanliness. They also execute and supervise company operational processes as needed.

Essential Functions

Maintaining Safe & Secure Environments

• Understand safety as the top priority and practice safe behaviors.
• Maintain awareness on the sales floor to ensure a safe shopping environment; report unsafe conditions.
• Secure the building, including entrance/exit control, EAS device checks, Cash Office security, and handling armored carrier pickups.
• Remove clutter and ensure clear egress to emergency exits.
• Ensure customer safety, including accident prevention and emergency procedures.
• Test fire alarm systems as scheduled and respond to after-hours alarms.

Customer Service

• Treat all Customers, Associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism; recognize Associates through company programs.

Personal and Store Brand

• Represent and support the Company brand at all times.
• Maintain a professional appearance per dress code; ensure all Associates adhere to it.
• Keep all areas clean, well-maintained, and merchandised to standard.
• Responsible for daily trash removal.

General Merchandising

• Ensure recovery, sizing, and markdowns are completed per standards; teach and assign tasks accordingly.
• Receive merchandise trucks when needed and process all merchandise promptly.
• Handle inbound deliveries and maintain stockroom organization.
• Assist in merchandising and back-stock management, aiming to reduce damage-related loss.
• Follow presentation guidelines and manage floor moves and signage.

Loss Prevention

• Follow Loss Prevention policies, maintain a visible presence, and engage with customers and associates to prevent loss.
• Safeguard confidential information and merchandise, maintain PVM system, and conduct package inspections.

Front End Supervision and Operations

• Ensure best practices at the front end, manage the line, and expedite customer checkout.
• Train and coach associates on cash register procedures and shortage control.
• Control break schedules, maintain equipment, and ensure proper signage and merchandise salability.

Fitting Rooms

• Maintain cleanliness and organization of fitting rooms, audit tags, and ensure return compliance.

Administrative Duties

• Manage cash pulls, deposits, and payroll administration as assigned.
• Follow policies for refunds, tills, and cash security.
• Perform other duties as assigned by the Store Manager.

Qualifications & Skills

• Excellent verbal communication skills and fluency in English.
• Preferred prior customer service and supervisory experience.
• Familiarity with POS equipment and basic math skills.
• Ability to work evenings and weekends.

Physical Requirements & ADA

Ability to use store equipment, stand, walk, bend, squat, reach, and lift over 25 lbs, with some roles requiring lifting over 20 lbs.

Supervisory Responsibilities

Supervises Retail Associates and Stockroom Leads where applicable.

Disclaimer

This job description summarizes primary duties and responsibilities and is subject to change. Ross is an equal opportunity employer committed to diversity and inclusion.