Area Supervisor

Ross Stores; Sunnyside (WA); On-site; USD 40,000 - 55,000; Full time

Job summary

Ross Stores, the largest off-price retailer in the U.S., is seeking an Area Supervisor to manage store operations and ensure a positive shopping experience. This role involves supervising associates, maintaining safety and security, and executing merchandising strategies. Ideal candidates will have strong communication skills and a background in customer service.

Qualifications

• Excellent verbal communication skills.
• Customer service and supervisory experience preferred.
• Availability to work evenings and weekends.

Responsibilities

• Oversee store operations and supervise associates.
• Ensure customer service standards are met.
• Manage loss prevention efforts and maintain store security.

Skills

Communication

Customer Service

Supervisory Experience

Basic Math Skills

Tools

POS Systems

Job description

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, a strong track record of success and growth, and a focus on offering high-quality brands and on-trend merchandise at extraordinary savings. We aim to provide a fun and exciting treasure hunt experience for our customers.

As part of our team, you will experience:

1. Success: Our winning team pursues excellence while learning and evolving.
2. Career growth: We develop industry-leading talent because Ross grows when our people grow.
3. Teamwork: We work together to solve hard problems and find the right solutions.
4. Our commitment to Diversity, Equality & Inclusion, and our community: We celebrate diverse backgrounds, identities, and ideas, believing our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with three buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment, continuous learning, and development opportunities.

GENERAL PURPOSE:

The Area Supervisor is part of Store Leadership, responsible for a specific area of the store and the general operations when functioning as the Manager on Duty. They oversee opening and closing the store, supervise associates, and ensure a friendly, easy-to-shop environment. Responsibilities include merchandise presentation, maintaining cleanliness, and executing operational processes.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritize safety and practice safe behaviors.
• Maintain awareness on the sales floor to ensure safety and security.
• Secure the building, including entrance/exit control, EAS devices, Cash Office, and other security measures.
• Remove clutter and ensure clear emergency exits.
• Protect customer safety, report accidents, and handle emergencies.
• Test fire alarm systems and respond to alarms as needed.

Customer Service:

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism; recognize associates’ efforts.

Personal and Store Brand:

• Represent and support the company brand consistently.
• Maintain a professional appearance and ensure associates do the same.
• Keep all store areas clean, well-maintained, and merchandised.
• Manage daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns meet standards.
• Receive merchandise and process it with urgency.
• Manage inbound deliveries and organize stockrooms.
• Assist with merchandise placement and back-stock management.
• Reduce loss due to damage and ensure compliance with presentation guidelines.
• Handle floor moves, signing, and re-wraps as needed.

Loss Prevention:

• Follow Loss Prevention programs, maintain a high customer service presence, and engage with customers and associates.
• Demonstrate integrity and safeguard confidential information.
• Maintain PVM system and conduct package inspections.
• Maximize productivity and minimize steps and touches.

Front End Supervision and Operations:

• Ensure front-end standards, manage lines, and expedite customer service.
• Train and coach associates on POS and policies.
• Control break schedules, equipment, and supplies.
• Ensure merchandise is properly scanned, security tagged, and ticketed.

Fitting Rooms:

• Maintain cleanliness and organization of fitting rooms.
• Audit and account for garments and ensure return procedures are followed.

Administrative Duties:

• Handle cash pulls, deposits, and control procedures.
• Manage payroll activities and other duties assigned by the store manager.

COMPETENCIES:

• Manage work processes
• Business acumen
• Prioritize and plan
• Build talent
• Collaborate
• Lead by example
• Communicate effectively
• Ensure accountability and execution

QUALIFICATIONS AND SKILLS:

• Excellent verbal communication skills
• Fluency in English
• Customer service and supervisory experience preferred
• Familiarity with POS systems
• Basic math skills
• Availability to work evenings and weekends

PHYSICAL REQUIREMENTS/ADA:

Ability to use store equipment, stand, walk, bend, squat, reach, and lift over 25 lbs as needed.

SUPERVISORY RESPONSIBILITIES:

Retail associates and stockroom leads (if applicable).

DISCLAIMER:

This description summarizes primary duties; it is not exhaustive and may change. Ross is an equal opportunity employer committed to diversity and lawful employment practices.