Area Supervisor

Hispanic Alliance for Career Enhancement; Tacoma (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a leading off-price retailer! As an Area Supervisor, you'll be at the forefront of store operations, ensuring safety and customer satisfaction while leading a dedicated team. This role offers a unique opportunity for career growth and development in a supportive environment that values diversity and teamwork. With a focus on excellence, you'll help create a fun shopping experience for our customers while maintaining high standards of store presentation and operational efficiency. If you're ready to take the next step in your retail career, this is the perfect opportunity for you!

Qualifications

• Excellent verbal communication skills and ability to work with a team.
• Previous customer service and supervisory experience preferred.

Responsibilities

• Supervise associates and ensure a friendly shopping environment.
• Manage store operations as Manager on Duty and oversee safety protocols.

Skills

Verbal Communication

Customer Service

Supervisory Experience

Basic Math Skills

POS Equipment Familiarity

Tools

POS Systems

Job description

Our values start with our people, join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores, a strong track record of success and growth. Our focus is on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun treasure hunt experience.

As part of our team, you will experience:

1. Success. Our winning team pursues excellence while learning and evolving.
2. Career growth. We develop industry-leading talent because Ross grows when our people grow.
3. Teamwork. We work together to solve hard problems and find the right solutions.
4. Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate diverse backgrounds, identities, and ideas because our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning and development opportunities.

GENERAL PURPOSE:

The Area Supervisor is part of the Store Leadership team, responsible for a specific store area and overall store operations when acting as Manager on Duty. They oversee opening and closing the store, supervise associates, and ensure a friendly, easy-to-shop environment, maintaining proper merchandise presentation and cleanliness. They also execute and supervise company operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritize safety, practicing safe behaviors in all tasks.
• Maintain awareness on the sales floor to ensure a safe shopping environment, reporting unsafe conditions.
• Secure the building, including controlling entrances/exits, checking EAS devices, and managing security of cash areas.
• Remove clutter and ensure clear egress to emergency exits.
• Ensure customer safety, including accident prevention and emergency procedures.
• Test fire alarm systems and respond to after-hours alarms as needed.

Customer Service:

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism consistently.

Personal and Store Brand:

• Represent and support the company brand at all times.
• Maintain a professional appearance per dress code and ensure associates do the same.
• Keep the store clean, well-maintained, and merchandised to standard.
• Manage daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns meet standards through teaching and follow-up.
• Handle merchandise receiving and processing with urgency.
• Maintain organization of stockrooms.
• Assist with merchandise placement and back-stock management.
• Reduce loss due to damage and ensure adherence to presentation guidelines.
• Manage floor moves and signage, including promotional displays.

Loss Prevention:

• Follow Loss Prevention programs, maintaining a visible presence on the sales floor.
• Safeguard confidential information and merchandise.
• Maintain PVM system and conduct package inspections.
• Implement best practices to maximize productivity and minimize theft.

Front End Supervision and Operations:

• Ensure front-end standards are met, including customer flow and checkout efficiency.
• Train and coach associates on POS systems and policies.
• Manage break schedules and equipment maintenance.
• Ensure merchandise go-backs and security tagging are performed correctly.

Fitting Rooms:

• Maintain cleanliness and organization of fitting rooms.
• Audit and manage garment tags and merchandise returns.

Administrative Duties:

• Handle cash pulls, deposits, and control procedures.
• Assist with payroll and scheduling as directed by the Store Manager.
• Perform other duties as assigned.

COMPETENCIES:

• Manage Work Processes
• Business Acumen
• Plan, Prioritize & Align
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

Qualifications and Skills:

• Excellent verbal communication skills.
• Fluent in English.
• Previous customer service and supervisory experience preferred.
• Familiarity with POS equipment and applications.
• Basic math skills.
• Ability to work evenings and weekends.

Physical Requirements:

Ability to use store equipment, stand, walk, bend, squat, lift, and reach as needed, including lifting over 25 lbs. Some roles may require pushing, pulling, and other physical tasks.

Supervisory Responsibilities:

• Retail Associates
• Stockroom Leads (if applicable)

Disclaimer:

This description summarizes primary duties and may change. Ross is an equal opportunity employer, committed to diversity and inclusion. Compensation includes a base pay range of $18.16 - $18.66, with benefits and potential bonuses based on performance and role.