Area Supervisor

Ross Stores, Inc.; Redmond (WA); On-site; Full time

Job summary

A leading off-price retailer is seeking an Area Supervisor to join their team in Redmond. This role involves overseeing store operations, ensuring customer satisfaction, and supervising associates. Ideal candidates will possess strong communication skills and prior supervisory experience, contributing to a dynamic and inclusive work environment.

Qualifications

• Excellent verbal communication skills.
• Prior customer service and supervisory experience preferred.
• Availability to work evenings and weekends.

Responsibilities

• Oversee store operations when acting as Manager on Duty.
• Supervise associates and ensure merchandise presentation.
• Maintain a clean environment and execute operational processes.

Skills

Verbal communication

Customer service

Supervisory experience

Basic math skills

Tools

Point-of-sale systems

Job description

Join to apply for the Area Supervisor role at Ross Stores, Inc.

1 day ago Be among the first 25 applicants

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Get AI-powered advice on this job and more exclusive features.

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, revenues reached $20.4 billion. We are a Fortune 500 company committed to an inclusive work environment with continuous learning and development opportunities.

GENERAL PURPOSE:

The Area Supervisor is part of the Store Leadership team, responsible for specific store areas and overall store operations when acting as Manager on Duty. They oversee opening and closing the store, supervise associates, ensure merchandise presentation, and maintain a clean environment. They also execute and supervise operational processes as needed.

Essential Functions

Maintaining Safe & Secure Environments:

• Prioritize safety and practice safe behaviors.
• Maintain awareness to ensure a safe shopping environment; report unsafe conditions.
• Ensure security of the building, including entrances/exits, EAS devices, cash office, and security procedures.
• Remove clutter and ensure clear emergency exits.
• Protect customer safety, report accidents, and follow emergency procedures.
• Test fire alarm systems and respond to alarms.

Customer Service:

• Treat all customers, associates, and leaders with respect.
• Demonstrate professionalism and recognize associates' efforts.

Personal and Store Brand:

• Represent and support the company brand.
• Maintain a professional appearance and enforce dress code.
• Keep store areas clean and well-maintained.
• Handle daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns meet standards.
• Manage merchandise receipt, processing, and organization.
• Reduce damage-related loss and comply with presentation guidelines.
• Manage floor moves, signage, and re-wraps.

Loss Prevention:

• Follow Loss Prevention programs, maintain presence, and safeguard assets.
• Demonstrate integrity and protect confidential information.
• Maintain PVM system and conduct inspections.
• Maximize productivity while minimizing steps.

Front End Supervision and Operations:

• Ensure front end standards and manage customer flow.
• Train and coach associates on registers and policies.
• Control break schedules and equipment functionality.
• Maintain supplies and ensure proper merchandise scanning and security.

Fitting Rooms:

• Maintain cleanliness and proper tagging of fitting rooms.
• Ensure merchandise compliance and security tagging.

Administrative Duties:

• Conduct cash pulls and deposits according to policy.
• Manage front end controls, payroll, and other duties assigned by the Store Manager.

Competencies

• Manage Work Processes
• Business Acumen
• Plan, Prioritize, and Align
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability and Execution

Qualifications and Skills:

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale systems.
• Basic math skills.
• Availability to work evenings and weekends.

Physical Requirements:

Ability to use store equipment, stand, walk, bend, squat, and lift up to 25 lbs regularly. Stockroom work may require lifting over 20 lbs.

Supervisory Responsibilities:

Supervises retail associates and stockroom leads where applicable.

Disclaimer:

This description summarizes primary duties and may change. Ross is an equal opportunity employer committed to diversity and inclusion. Compensation includes a base pay of $18.50 - $19.00, plus benefits and possible bonuses based on performance.