Area Supervisor

Hispanic Alliance for Career Enhancement; Burien (WA); On-site; Full time

Job summary

A leading retail company seeks an Area Supervisor to join their Store Leadership team. This role involves overseeing store operations, ensuring safety, and providing excellent customer service. Ideal candidates will have strong communication skills and prior supervisory experience.

Benefits

Insurance programs

Discounts

401K

Employee assistance

Qualifications

• Prior supervisory experience preferred.
• Availability to work evenings and weekends.

Responsibilities

• Oversees opening and closing the store and supervises associates.
• Ensures safety and security on the sales floor.
• Maintains cleanliness and proper merchandising standards.

Skills

Excellent verbal communication skills

Fluency in English

Basic math skills

Tools

POS systems

Job description

Our values start with our people, join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores, a strong track record of success and growth. Our focus is on providing our customers with high-quality brands and on-trend merchandise at extraordinary savings, all while offering a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success: Our team pursues excellence while learning and evolving.
• Career growth: We develop industry-leading talent because Ross grows when our people grow.
• Teamwork: We work together to solve problems and find the right solutions.
• Our commitment to Diversity, Equality & Inclusion, and our community: We celebrate backgrounds, identities, and ideas, believing our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, we achieved revenues of $20.4 billion. We are committed to an inclusive work environment with continuous learning and development opportunities.

GENERAL PURPOSE:

The Area Supervisor is part of the Store Leadership team, responsible for a specific store area and overall store operations when functioning as the Manager on Duty. They oversee opening and closing the store, supervise associates, and maintain a friendly, easy-to-shop environment. Responsibilities include merchandise presentation, cleanliness, and executing operational processes.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritizes safety, practicing safe behaviors in all tasks.
• Maintains awareness on the sales floor to ensure safety and security.
• Responsible for building security, including entrance/exit control, EAS devices, cash office security, and safety protocols.
• Removes clutter, ensures clear emergency exits, and responds to alarms.

Customer Service:

• Treats all customers, associates, and leaders with respect.
• Demonstrates professionalism and recognizes associates' efforts.

Personal and Store Brand:

• Represents the company brand professionally.
• Maintains store cleanliness and proper merchandising standards.
• Responsible for daily trash removal.

General Merchandising:

• Ensures recovery, sizing, and markdowns meet standards.
• Receives merchandise and processes inbound deliveries.
• Maintains organized stockrooms and merchandises the sales floor.
• Reduces loss due to damage and ensures presentation guidelines are followed.

Loss Prevention:

• Follows Loss Prevention programs and safeguards confidential information.
• Maintains PVM system, conducts inspections, and executes best practices to minimize loss.

Front End Supervision and Operations:

• Ensures front-end standards, manages line pace, and trains associates on register procedures.
• Controls break schedules and maintains equipment and supplies.

Fitting Rooms:

• Maintains cleanliness and audits merchandise tags.
• Ensures return compliance and proper tagging.

Administrative Duties:

• Handles cash pulls, deposits, and payroll administration.
• Follows policies for refunds, tills, and cash security.
• Performs other duties as assigned by the Store Manager.

COMPETENCIES:

• Manages Work Processes
• Business Acumen
• Plans, Prioritizes
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability and Execution

QUALIFICATIONS AND SKILLS:

• Excellent verbal communication skills
• Fluency in English
• Prior supervisory experience preferred
• Familiarity with POS systems
• Basic math skills
• Availability to work evenings and weekends

PHYSICAL REQUIREMENTS/ADA:

Ability to use store equipment, stand, walk, bend, squat, kneel, climb, carry, reach, and stoop. Ability to lift over 25 lbs occasionally. Specific requirements may vary for stockroom roles.

SUPERVISORY RESPONSIBILITIES:

Retail associates and stockroom leads where applicable.

DISCLAIMER:

This job description summarizes primary duties and may change at management's discretion. Ross is an equal opportunity employer committed to diversity and inclusion.

The base pay range for this role is $22.66 - $23.16, depending on experience and location. Benefits include insurance programs, discounts, 401K, employee assistance, and more.